Nilaveli Beach Resort - Level 1 Certified

The staff here are lovely, but we were disappointed in terms of VFM - this worked out to be the most expensive place we stayed - out of 6 - and our least favourite. The VFM is the key factor, but as is the lack of atmosphere, the rubbish on the beach, the crows (lot and lots of them) and the location - there isn't anything nearby. We were here for scuba diving and had one night out at Fernando's a tuk tuk ride away. At a hotel in Hikkadua the hotel cleared the beach in front. I think they should have tried to do this here. I know this is a national problem but I would have appreciated staff including this rather than tidying the sand by the sun beds.

Small hotel with a large private beach, very good food. What more do you want? I’ll tell you: an amazing staff. And something I never saw in any other hotel: the atmosphere and respect between the staff was exemplary. It seemed like a very nice place to work. Imagine: they even gather on the beach to play volley, inviting guests to join. Manager, greenkeeper, waiters, cleaners, everybody is treated with respect. I love this!

Staff were amazing. Breakfast was a feast. The restaurant at night was lovely and ate there 3 out of 5 nights. It had an amazing beach with loungers and a pool. Was a short tuktuk ride from shops, ATM and dive centres. Bathroom was massive and the bedroom was comfy. Fresh bottles of water was provided daily and beach towels.

Firstly a big thank you to Senn & the team for checking in on me each day as I was feeling unwell. But what an amazing place to recuperate. The team are A1 standard from the restaurant, to rom cleaners and even the older security was super nice. Boutique hotel right on a secluded beach = just perfect. Food was good. Rooms are lively. And the whole place was spotless clean. Highly recommended.

An excellent experience. As a Sri Lankan, who has had the opportunity of traveling widely around the world, I was extremely happy and proud to experience the excellent quality of service at Nilaveli Beach Resort, on my own little island home. The resort is located north of the ancient Sinhalese port of Gokanna (Modern name Trikunamalaya or Trincomalee) and is just on the beach with the famous 'pigeon island' nature reserve in clear view across the water. The beach was excellent as was the ocean during our stay from 24th to 28th June 2024. The common areas, such as the dining room, bar and pool are extremely well laid out and tastefully designed and the rooms very comfortable and well equipped. The layout of the chalets is such that we had an excellent view of the Ocean and could reach the beach or any of the other spaces in the resort in less than 2 minutes. Besides the location, and quality of the rooms and common facilities, one of the most significant aspects of the resort was the extremely high quality of service. The Check-in was very efficient with the Asst Manager Mr Senthuran, and his staff Mr Abishek and Mr Dilshan executing the required formalities quickly and courteously - they were also very helpful in answering all my questions about arranging a few diving tours to the nearby reefs and other queries. The luggage had been neatly placed in the room by the time we reached it, and the cleaning staff were always prompt and efficient in cleaning up the room during the stay and displayed genuine concern. The options for lunch and dinner were quite varied and extremely well prepared, while the design, furnishing and ambience of the dining area and bar was excellent as was the service of the restaurant staff. A very special thank you to the Chef Mr Duminda and the waiters Mr Channa, Mr Janaka and Mr Lakshan who went the proverbial 'extra mile' to enhance the experience; always with a smile - Outstanding quality of service. A few diving trips were facilitated efficiently, and the time both on the beach, pool and Ocean was made all the better by the very well maintained and conveniently placed facilities (outdoor bathrooms/ showers etc). This review would not be complete without a special note of appreciation to the on site manager Mr John Coulton, who appeared to be truly hands on, constantly on the move, engaging with the guests and monitoring the service. He went out of his way, to source a small roll of masking tape I needed for a water colour I wanted to do during the stay and was always ready to help. Overall, an extremely enjoyable time and I look forward to staying here again in the future. I have no hesitation in giving this resort five stars.

Great resort! Excellent customer service! Clean. Resort Beach was clean. Helpful staff. Good food and drink. Very helpful in booking excursion to Pigeon Island for snorkeling. The only issue we had were 1 roach one night and 1 the next. The room was very clean, I think it had more to do with it being off season- because again- the resort is very clean (and I am clean freak). Also- the wifi in our room (not common areas) was a bit spotty. I saw reviews about dirty beaches- and that is true- but NOT the resort beach. As soon as you walk either direction and are off property- there was garbage- and not from Sri Lankans or tourists- it was clearly from the ocean. QUIT throwing garbage in the ocean- wherever you are! FYI, my husband and our neighbors from the Netherlands- sincerely enjoyed watching the fisherman and inspecting the catch of the day.