빌라 베버

Building beautiful, service non existent The electronic check in system is too complicated and takes over half an hour. You then get an electronic key which isn’t very reliable. Another guest simply couldn’t gain access and the telephone support was unhelpful. There was no fridge and the coffee machine had only 1 coffee pod supplied for 2 people! Service was terrible which is a shame as the room and Villa is very well e stored and in beautiful condition.

Great combination between digitization - web-based door opening, first experience for me - and available service contact when needed.

Overall we loved this place. It was disappointing that our kitchenette did not have a refrigerator and the shower head had problems (we were unable to regulate the temperature). With no on-site staff we were unable to quickly enquire about fixing these problems.

We didn’t receive any instructions for check in and I contacted ******* for refund but still waiting for a response. My family and I were waiting and calling the hotels customer service number. They did not pick up the phone. We left and paid extra money for a different hotel. I’m waiting for ******* to take care of my refund.

Cozy Villa with charming rooms. Very clean and super comfy beds.

De kamer kwam niet overeen met de foto's. Veel schimmel in de badkamer en zelfs een kapot raam wat was afgeplakt met tape. Verder hadden we de cosy suite met kitchenette geboekt om te kunnen koken maar alle pannen waren zo zwaar beschadigd dat koken op een gezonde manier niet mogelijk was. Tegenvaller! De customer service hierover benaderd maar kreeg een zeer onvriendelijke reactie. Dus dit was zonder twijfel de laatste keer.