Senja Fjordhotell and Apartments

Really wanted to like this place, but our stay was plagued with problems, largely due to one staff person. Booked online on their site - didn't receive a confirmation email. Sent an email and got a quick response from an owner, so OK. Four of us checked into two rooms. Ours clearly hadn't been cleaned since the last guest. Cleaning not available until the next day. Moved into an inferior room for the first night, with assurances that the original room would be available the next day. Checked in the morning. Not only had the person who said they'd take care of informing the next day's staff not told them about the problem, but he hadn't even logged us as checked in at all, so we appeared to be "no shows," and our remaining days were no longer reserved! By luck, we could get the same rooms for two days (they wouldn't have been available if our reservation were any longer). Second night, restaurant is short of food, but we found items we wanted. Same staff member who didn't check us in properly tried to charge us for a coffee refill until we showed him that the menu says a refill is free. Awakened at 0130 by loud music. Went downstairs to ask where it was coming from. Same staff person said they could turn it down. Didn't. Finally shut down about 0340. Owner had instructed a staff member to offer us a free upgrade to an apartment after the first night of problems. We didn't take that because then all four of us would have had to move, we didn't really want to all share one space since we were spending the days together, and then we would have been further away from the restaurant, which is the only eating establishment in the area. The location is scenic, the rooms are reasonably well-equipped, lots of great hikes in the area, and this would be a great place for people who want to go fishing. But the processes and training for staff must be improved to make stays go well.

We arrived at this stunning location after a very long travel day. The manager and friendly waiter(receptionist/adviser from Basque) made our stay very easy and enjoyable. A comfortable bed with a view to start a great day. I just wish we'd had longer to enjoy the peaceful surroundings.