Moselschlösschen Spa & Resort

Great hotel and spa, breakfast and three course dinner were delicious. Hotel was very accommodating with a larger group for dinner. Recommend the sauna meister and the indoor/outdoor pool. Also close proximity to the river and wineries.

If you want to relax, this is an absolute fantastic place. Spend three days with my wife here to do as little as possible and just enjoy the view, the spa and the relaxed atmosphere. The hotel is clean and well-equipped, the spa is brilliant, and the view is great. Why not five stars, then? When we arrived, the very friendly receptionist told us we could reach out if we had any needs. At bedtime on the first day, we learned that the room was crazy hot. More than 25 degrees, we could see and feel. We asked the receptionist how to turn on the A/C, as it did not run. Unfortunately, we couldn't. The central system was still not turned on, as 'it was still not hot enough during nights for the system to be turned on'. Our room was directly above the spa and facing the sun... so it was boiling. But there was nothing to do and we asked several times. The manager had decided the system should not be turned on. This is an example of a very modest request that was not met, and I don't understand it. It makes the difference between a perfect stay and a good stay. We got a discount of 40 euros, which is ridiculous when we paid around 1700 euros. It is better not to give any at all, then. I regret sharing this experience because it is a nice hotel, and the staff is super friendly, but my stay was not perfect.