료칸 마츠야 도요오카

이 료칸에 묵는 게 정말 즐거웠어요! 위치가 훌륭하고, 서비스 수준도 높았고, 저녁과 아침 식사가 매우 맛있었습니다. 우리는 대중 온천을 정말 좋아했고, 료칸 내부의 온천도 정말 좋았습니다. 아침에 들어가서 떠나기 전에 몸을 따뜻하게 할 수 있어서 정말 좋았습니다.  우리에게 특별한 장점으로 꼽힌 점은 이 료칸에서 문신이 있는 손님도 묵을 수 있다는 점이었습니다. 귀하의 환대에 진심으로 감사드립니다! 다음 여행에도 꼭 다시 여기에 묵을 거예요 🤗

이 호텔을 적극 추천합니다. 서비스도 좋고 음식도 훌륭합니다. 다시 이곳에 묵고 싶습니다! 옛거리와 매우 가깝고 교통이 편리합니다. 호텔에서 JR까지 도보로 약 5분 거리입니다!

对不是日本人完全不友善的酒店 Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude. Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in. When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all. I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy. There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup. Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special. Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.

Location and service were good. Specially dinner menu, delicious.

Top in class for all services , best location , staffs have a good serviced mind. Especially, FOOD! Very delicious.