호텔 라 샤르트뢰즈(Hotel la Chartreuse)

We only had a one night stay but our experience was excellent from checking in to checking out. Friendly staff and the room and communal areas were spotlessly clean. We were offered a bottle of cold water each on arrival which was welcome on a hot day. Soft towels and toiletries were provided in the room and even though we were at the front of the hotel overlooking the road we didn't hear any noise.

Actually really nice, and friendly staff who let us eat our own food in their cafe. Upgraded at no costs, lovely clean room. Thanks

BEWARE: This hotel will force you to leave your room key EVERYTIME you leave the premises. That is a big no-no for me especially as a solo traveler during this stay. Horrible experience with the French guy (young) during check-in. He didn't speak English nor Spanish and he was bothered that I didn't speak French. He was the rudest French person I encountered from Calais to Paris to Toulouse. When I kindly asked him why I had to leave my key with Google translate, he was visibly irritated and I asked him to please be patient with me because I wanted to understand why I couldn't leave my key. He wrote through Google translate that it was because we were in the area of the train station (right across from the hotel) and because I didn't need it. So I just gave up on trying to keep my key. There is no safe in the room. The room is so small along with the shower. The water was splashing out and there's only a small shower curtain. There was also construction as early as 8am for which the nice lady at the check in counter (when I checked out) apologized for but it was very loud. And at 6AM I could hear everything the personnel were doing downstairs in the lobby. It was not a good experience at all. And it's heartbreaking because I paid more for this place than my other option because it had better reviews. You will be able to hear anything and everything going on in the other rooms and hallway. There is a place to have some clothes but nothing much offered for storage.

Hotel staffs are very kind and frendly. Enjoy my stay. Many thanks.

Does not look as good as it really is from the outside as it is inside. A little gem.

I enjoyed everything from check-in to check-out and breakfast. The staff were super friendly and did their best to help the guest. However, one thing, when I came in after a long-oneday trip on the second day, the old man at the reception. He was on the phone, and I waited for a few minutes, I was quite tired, but he keep talking via phone. Once he finished his call, he didn't give me the key, and suddenly said, "You... pay." (He spoke to me in French) There was no explanation about pay, when I checked in, so I thought that I would be pay on check-out time, or it would be automatically paid with a connected card. (Of course who did not pay and go?? I was ready to pay!! and pleased to pay!!) Without any explanation, it was very very unpleasant experience and upset moment, Just say "Pay !!!" to guest who was tired from walking all day. What a rude... I talk to him "Give me the key first, I have cash and wallet in my room" Then he gave me a key... Other than that, it was on best location, friendly staff (except one), and even though no elevator, staff will bring your bag up to your room. Thank you.

Staff was very helpful! Property near the train m/bus station Very small but clean rooms

Clean, simple, friendly competent staff, good value breakfast - would definitely stay again.

Unassuming hotel just across the Matabiau train station, which is very convenient in case you have to catch an early train. Very friendly staff. They have a patio where you can safely park your bike. I had a room on the 2nd floor. Very quiet, despite being close to a busy area.