엘리자베스 바이 더 씨 호텔 5

평소에는 별말씀 안 하시는 편인데, 이 호텔은 정말 기대 이상이었어요. 객실과 호텔 디자인이 훌륭하고, 서비스 마인드도 좋고, 아침 식사로 나오는 과일과 빵도 신선하고 풍성했어요. 바닷가 토사의 풍경을 여유롭게 감상하며 힐링하는 기분을 만끽할 수 있어서 정말 좋았어요. 기회가 된다면 꼭 다시 방문하고 싶어요!

超級海景房，出片超美，房間乾淨整潔，值得再次入住

장점 - 훌륭한 위치, 멋진 해안가 전망(바로 앞 주차장 제외), 친절하고 도움이 되는 직원, 괜찮은 수준의 아침 식사. 단점 - 컴포트룸이 작고 디자인이 형편없습니다. 방에 들어가면 복도로 바로 연결되는데, 복도에는 세면대가 벽을 따라 있습니다. 옷걸이 하나, 서랍, 수납공간, 벽에는 그림이 없습니다. 정말 기본적이고 실망스럽습니다. 더 나쁜 점은 플라스틱으로 된 투명 변기 문에 잠금장치가 없다는 것입니다!! 왜 이게 좋은 생각이라고 생각하는지 저는 도저히 이해할 수 없습니다. 다음 날 항의했더니 더 큰 방으로 옮겨주었는데, 변기로 통하는 투명 문이 있었습니다. 리셉션 옆에 있는 남녀 공용 화장실에도 투명 변기 문이 있었는데, 잠금장치가 없었습니다!! 이상했습니다. 옥상 테라스는 괜찮았고, 선베드와 파라솔은 괜찮았지만 분위기는 전혀 좋지 않았습니다. 수영장은 길고 얕아서 "양 웅덩이"라고 불렀습니다. 물이 너무 차가워서 일주일 내내 수영하는 사람을 한 명도 보지 못했습니다. 조식은 뷔페식으로 괜찮았지만, 또 좀 실망스러웠고 주말이 다 되어갈 무렵에는 질려버렸습니다. 전반적으로 5성급 호텔과는 거리가 멉니다. 마치 저렴한 가격에 제공되는 것 같은 느낌이었고, 전반적으로 정말 실망스러웠습니다. 토사 데마르 마을은 정말 아름다웠고, 멋진 레스토랑과 독특한 상점, 바들이 있었습니다. 마을에 가보는 걸 추천하지만, 이 호텔은 추천하지 않습니다.

I will start with the fact the hotel, just one year old, is well designed and Bondia Hotels has clearly made a significant investment in Tossa de Mar. We stayed only one night, but will never return to this property. After checking in we settled into our room, while washing our hands the handle to one of the two sinks literally fell into the basin. It would have been impossible for that sink to be cleaned by housekeeping and not know the bolt in the handle had been severed. My partner then took a shower and noticed that the bath matt had brown stains on it... from human fecal matter that was all over the bathroom floor. After freaking out, we informed the front desk staff who stated it would be taken care of but that we cannot move rooms because they are fully committed and that we should speak to the manager in the morning. We spent 2 hours at the pool and returned to the room only to find the exact same pile of crap covered towels on the floor... this is simply inexcusable for a room costing over 500€ a night. I showered for dinner wearing flip flops and we never were barefoot in the room again. We met with the front desk who were adamat the room had been cleaned... she went to look for herself and upon our return from dinner the pile of towels was gone. At checkout, we were told there was no note on our reservation, no accomodation could be made, but we could email the manager who was not there. In the 24 hours we were there... no manager was on site... Bondia Hotels is a complete disappointment.

While the design of the hotel is undeniably stylish and visually appealing, everything else falls far short of what one would expect from a five-star establishment. Unfortunately, the service and operational standards are nowhere near luxury level – or even a solid four-star experience. Here are just a few of the issues encountered: The restaurant operates only during breakfast and dinner hours — no 24-hour food and beverage service, which is standard in luxury hotels. Guests are issued a card to receive sun deck towels; if lost, you're charged €20 per towel. This feels unnecessarily punitive. Housekeeping failed to replace used towels even when they were clearly left on the floor, which is a basic standard. Payment was required at check-in rather than check-out, and the receptionist handling the process was unfriendly and unwelcoming. When I arrived with a baby and a pushchair and struggled with the door, no staff member offered help. A fellow guest — not an employee — was the one who assisted me, while the receptionist sat idly. I had to wait an unreasonably long time for the elevator as housekeeping staff and a manager were chatting in one elevator, blocking access and showing no courtesy in allowing guests (me) to go first. The rooftop terrace only offers food service on weekends — a missed opportunity and poor planning, especially for guests staying mid-week. Although moststaff members are kind and appear to be trying their best, the overall execution is lacking. The hotel fails to meet basic hospitality standards, let alone the expectations of a five-star experience. These shortcomings are inexcusable, even in low season. I would not recommend this property to anyone expecting luxury service — or even reliable four-star quality. A disappointing stay.

At Elizabeth by the Sea, the hotel’s aspirations to provide a luxurious 5 -star experience starkly contrast with the reality faced by guests. While it aims for a modern , beachside retreat, shortcomings in service, room design & overall management reveals a disconnect between intent and execution. The gap not only undermines the hotel’s credibility, but left us feeling disappointed & unfulfilled. .