During our anniversary stay at Hotel Du Lac, we experienced a mix of positives and areas for improvement. The hotel itself is nicely renovated and boasts a fantastic location right on the lake, which is undoubtedly its standout feature. The cleanliness of the hotel was commendable, and the bed and bathroom facilities were comfortable. The breakfast offered a delightful start to the day, with friendly and helpful cafe/restaurant staff enhancing the dining experience. However, our room, located next to the elevator, was noisy and had a persistent chemical smell that lingered despite airing it out. This was a significant discomfort during our stay. We promptly asked to change the room but we were told that it wasn’t possible as all check-ins were done in the morning (we checked in at 15:00 as per hotel request), meaning they give away the best rooms if you go first? Worth noting that we added a note to our booking of being about our wedding anniversary, which was ignored. While the hotel’s agreement with a local beach club is a nice touch, the lack of communication regarding the towel arrangement was inconvenient, leading to an unnecessary back-and-forth trek and an additional fee that felt petty given the room’s price point. This, coupled with the reception staff’s cold demeanor, was a missed opportunity to make guests feel truly welcome, especially on special occasions like anniversaries. Considering these aspects, I rate Hotel Du Lac 3 out of 5 stars. The hotel shines in cleanliness and location, but the reception service and room quality need attention to truly make it a good and welcoming experience.
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