히우 세라노 호텔 + 스파(Rio Serrano Hotel + Spa)

I believe that the hotel is excellent, that's why I booked. But I didn't stay because I fall down in tores del paine and broke my wrist. I can't call hotel in my pain and no signal as well. So I hope the management would make a refund on my booking..at least 50% I would appreciate because I have to book another hotel near Punta Arenas hospital. If management needs documents to support this report I will email privately Thank you

hotel is big, so you are constantly surrounded by guests and do not have a feel like you’re in a remote location. Very strict and inflexible dining hours - you have to book for dinner at a certain time and if you miss it, staff are inflexible with changing the time even though there are lots of availability at the hotel restaurant.

Hotel bem localizado próximo a entrada do parque nacional Torres del Pine. Destaque para os quartos que oferecem vista para os maciços de Torre del Pine. Um quadro pela janela do quarto. Destaque para o SPA e piscina é muito boa para descansar e relaxar ao final do dia. Café da manhã bom, mas não excelente. Restaurante e bar com boas opções de menu ala carte. Carta de vinhos muito fraca para o preço do hotel e dos pratos. Ainda lembrando que o Chile é um país com tantas opções de boas vinícolas.

房間一般。服務人員職業假笑。the massif的day trip還不錯！同時推薦旁邊的pampa lodge 比較温馨但是吃的沒有rio好。

設施很簡陋，房間裏面電視和熱水壺都沒有，衞生條件也不好，像是國內三星半的標準吧，很老很陳舊的感覺，是白人老年人喜歡的那種風格，高級房是浴缸，不乾淨。服務還可以。值得説的就是酒店的風景，住在高級房風景很漂亮。酒店的地理位置不好，離百內國家公園開過去也要1個多小時，離機場附近的鎮子也要一個多小時，前不着村後不着店，這個價格真的不是很值，不如要麼就住百內裏面，要麼就住鎮上報一日遊的團。3k多的房間住出1k的感覺。如果大家一定要住這個酒店的話，建議自駕前往，不然打車200美金而且什麼司機願意拉。

設施不齊全，衞生不合格，一開始的房間裏面一股油漆味，後面換了房間好多了。不建議住標準房，一樓的沒風景還人來人往的。酒店lobby環境不錯，周邊很荒蕪。服務可以。

酒店距離百內國家公園的南門很近，坐在酒店可以看到周圍的雪山冰川。服務態度不錯，餐食也很豐富。酒店周圍養了很多馬，停車場裏到處都是馬糞，進酒店的路與百內周圍的公路一樣，都是搓板路，與酒店的規格不配

環境：酒店位於百內公園入口處，去景點交通方便。望出去就是山景很漂亮。 設施：有泳池，SPA，臨時還沒約上。 智利的酒店是沒有熱水壺的（和阿根廷不同），房間也沒有水，要方便衹能喝自來水…… 旅行社也在酒店裡，訂項目方便，用車較貴。

住了不到一週，感覺隔天就會有新問題發生，要麼是價格先斬後奏，要麼是淋浴設施出問題，硬件軟件每一個能跟得上，出了問題還沒有解決問題的能力。服務態度呢就更呵呵了，誰去誰知道。🤷 我遇上幾個美國客人，他們也都在投訴酒店的各種問題，還在抱怨酒店房價和所提供的服務質量天差地別。看來也不止是我有悲慘遭遇。 怎麼説呢，這個價格就定了這麼個酒店，實實在在當了回冤大頭。