햄프턴 인 토레온 에어포트-갈레리아스(Hampton Inn by Hilton Torreon-Airport Galerias)

We had staying at Hampton Inn properties several times in the US and in Mexico, however this time there was a situation, I need to address the property shows free shuttle to the airport, we have the need to go to the airport october 1 a sunday, this property did not have a driver today and I asked as soon as I check in, I was told they will assist with a taxi, that could not get in, and we were told the property oly provides the shuttle monday to friday, I checked and that is not specifically noted in the hotel amenities, We had to flight back home to the USA. We were so stressed we even contemplate walking to the airport, so we wouldn't miss our flight.

Service was good The rooms were always clean The food was excelente The workers were very polite and professional The beds were one of the best beds I’ve stayed in Mexico Restaurants next to hotel Pharmacy next door Dry cleaners next door Easy to access taxi And the mall was 10 min away

Location At 3 pm there were not rooms available AC at the lobby and restaurant area was broken (for days according to staff) Facilities are turning old and without the proper maintenance

Clean and Quiet Some team members don't engage with the guest to make them feel welcome.

Checked in at about 6pm. Smooth process. Breakfast is great! Lots of fresh fruit and coffee, juice, tea. Sitting area is clean and TV noise is kept at a comfortable level. Service by the staff is great.

It’s a good location nice and clean

Very Old Hotel

Good experience, met our needs clean room, nice staff