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WOW!!!! This hotel is the total package of; Awesome, extremely, kind, and considerate employees and that is everyone! From the super happy and helpful Beth (Bethlehem) at the front counter, the cheerful and funny room service gentleman, the sunny and bubbly wait staff in their dining facilities, and of course the all-important behind the scene cleaning staff which kept this hotel the cleanest I have ever seen! The lobby was welcoming, clean (you will read this word a few times in my review), and well-appointed. Check-in was a breeze and Beth got us to our room quickly after traveling for over 12 hours on the train. We were too tired to go out to eat so we called room service. The food was excellent, timely, and plenty of it. The room was spotless, everything was so clean you could feel it when you first entered the modern and beautifully decorated room. The layout was so unique, with plenty of storage, extensive use of glass throughout the room, and, customizable lighting. A huge glass shower with a large overhead rainfall showerhead. The breakfast buffet was great, hot, and filling, and the restaurant was very, very clean and had a great cup of coffee as well! The only issue some people may have is the price. For the area, it was located in and the local attractions just minutes away by walking, well worth the price as you get top value for your money. A 2-minute walk to Union Station Via rail, GO train, and the Pearson train was a bonus. Our go-to hotel for Toronto! Thank you, Beth and the rest of the staff for the best, restful stay. FYI, I am no stranger to hotels whether here or abroad having traveled extensively as a military crewmember as well for our pleasure trips. Stayed in 0 stars to "Dubai" star hotels from cheap to expensive and everything in between.