Tordera Capella de Sant Vicenç 근처 호텔

在聖蘇珊娜，這個酒店並不是位置最好的，離海邊，購物中心都有點距離！但是酒店的服務，餐飲，絕對值得讚揚

Nous avons passé 4 jours entre amis dans cette hôtel, ce séjour et proche de l’horrible l’emplacement de l’hôtel et éloigné du bord de mer avec tout au tour des poubelles qui débordées pendant 4 jours Côté restaurant les buffets matin midi et soir ont été identiques pendant 4 jours et d’une qualité médiocre L’entretien des chambres et très mal effectué la literie est très mauvaise Il a fallu même un jour aller réclamer des serviettes propre qui n’avez pas été mise dans la salle de bain Les animations du soir sont minables Il y a une soit disant piscine sur le toit C’est tout simplement pas plus grand qu’une patogoire un scandale Enfin cette hôtel ne m’erite pas 4 étoiles Même aux normes espagnol A fuir !!!!!!

작고 꽤 좋은 호텔이었습니다! 아주 좋은 개인. 주인은 많은 언어를 구사하고 모든 고객을 매우 조심합니다. 아침 식사는 맛있고 많은 옵션이 있습니다. 위치는 완벽합니다. 해변까지 5 분, 관광지가 아니며 좋은 레스토랑과 상점 근처에 있습니다. 다음에 우리는 다시 거기에서 멈출 것입니다!

We are coming to the end of our stay here and cannot describe how dissapointed myself and others are with the service from the reception staff and the bar staff. On various occasions we have been made to feel belittled, whether this is due to our age (our party consists of three girls aged (18-20) or the language barrier…either way we should not be made to feel uncomfortable whilst paying so much money to stay here. The food is close to inedible, hairs found on food and poor selection. Taking drinks even water bought from outside of the hotel is “forbidden”, making this a very expensive stay as they overcharge significantly for their drinks here. Not only have we been made to feel uncomfortable during our stay but we also had sleepless nights caused by an individual knocking on our door at 3am claiming to be the reception, we didn’t answer the door so it is unknown whether it was a member of staff or somebody dangerous.

This seems like a long review but there are a lot of points to take note of. I expected after paying for a 4 star holiday to have a 4 star standard, disappointing it was not. We arrived about 11am and were advised our room wouldn’t be available until between 1-2pm. Our cases were locked in a luggage room across from the reception area. ROOM: When we got into our room it was well presented and clean and we had a nice view out to the beach. However there was no kettle or tea/coffee making facilities. As a 4 star hotel I would expect this to be a basic. After asking at reception we hired a kettle for €10 for the week. The toilet/shower room is a strange set up. The toilet has a privacy door that can be closed over however the shower cubicle does not. If others in the room are getting ready infront of the only mirror in the room, they are looking directly into the reflection of whoever is in the shower. Our towels were changed each day. On our first night when trying to turn the air con on it did not switch on. We tried to phone down to reception to ask for assistance. However there are no numbers documented anywhere in the room on how to phone reception. As a result we had to go back down to reception only to be informed that the air con is currently switched off. This is the managers decision and he will not be turning the AC on for at least another few weeks despite reception even stating there has been many complaints about this. This is totally unacceptable as the hotel is advertised as having Air con and meant to be 4 stars. If it’s down to the managers discretion if it’s turned on or not this should be stipulated beside the Air con information for the hotel. The air con took 3 days to be turned on. After speaking with other guests who were English they said they had complained about the AC and were given a fan despite us being told they do not have anything like that according to the manager. At the time of our holiday the hotel seemed to have a lot of German and French customers. FOOD: ALLERGIES One of our party has a bad nut allergy and on our first visit to the restaurant when trying to explain this to the lady who seemed to be the head of the restaurant it was very very difficult. I completely understand there are language barriers but we were asked was it a gluten intolerance after stating nuts. Surely Staff working in a restaurant should be aware of severity of allergies. Surely a buffet style restaurant should have foods labeled for this reason. The restaurant has a sign outside with allergens so I am unsure why they could not easily inform about appropriate foods for the person with the allergy if they claim to be able to provide the appropriate information. A jet 2 representative phoned after we phoned them to log concern re this. They advised they would be in to the hotel to speak to the restaurant staff. That night food labels were hand written for those that contained nuts. Every night after this there has been no ind