람야스 호텔스

First things first..The pic you see here belongs to the new wing of the hotel. So when you book rooms ask for the rooms in the new wing. Good things- Mr.Balaji at the reception. Always willing to help with a smile. Excellent communicator with compassion and empathy. Not so good things- Food at the roof top restaurant "Thendral"- Pathetic. Never seen cold buffet breakfast in my life time. Big disappointment. Even the dinner buffet was too bad. Choose the veg restaurant at the reception area. Atleast the food is hot. We also tried the Non veg Thali at the multicuisine restaurant which was equally bad. Rice came cold and we had to request to serve it hot. Chicken was not cooked. I think the hotel management is not bothered as the crowd is a floating crowd. Lots of scope for improvement if they really want to. One must do is to reduce the height of the WC. its like sitting on top of high raise chair. So inconvenient. Our legs were hanging on the floor. Please look in to this seriously. though we had booked for the airport pick up, it was not arranged properly and we need to taxi to reach the hotel. Overall, not a very good experience.

Our check in took long as they had messed up the booking but was sorted eventually. Despite asking for a quiet room we were given a room on fourth floor overlooking a busy street and the traffic noise at night disturbed our sleep. The sound of other guests from adjoining rooms and the corridors was also bothering us. The reception staff did nothing to change our room despite complaining. The room and bathroom was large, though very dated and desperately needs refurbishing. The bed was ok and we were given all normal amenities after asking for those. The towels looked over used and needs replacement. The biggest issue was unavailability of hot water. After complaining, a guy came up but the water we got was barely warm. In the evening at 6pm, there was no hot water at all. On the final day we had to request hot water in a bucket for my wife as there was no hot water. Water was filling up the shower tray which was getting filled up within a minute of shower. Nothing was done about that even after complaining. The positive feedback is only for the housekeeping staff and security guards who were great. They were helpful and polite. Overall not a good experience and will not recommend this if you need hot water for shower.