갈레이 키네레스 호텔

Excellent food Clean and Excellent location Breakfast had very good choices. Recommend this hotel. Starting point for sightseeing

It is a nicely renovated hotel but there are way too many issues to enjoy a nice vacation. Consider skipping this one at least until the end of the year or the war, so that hopefully they get back some more professional managers and employees to better run the property (since one has to assume it is so badly run because the main management/employees are deployed in the war at the moment). There are too many issues to list, but just to give you an idea of a couple: -Your GPS will take you to a hotel gate that doesn't have any sign that you are at the right place/hotel name. -People at check-in and everywhere at the hotel will likely Not speak English so be prepared to try to speak in Hebrew. -You might book a room and be given a different type that is not suitable with enough beds. -Weird situation where you have to go through the hotel lobby when going from the pool to the spa since the spa area (e.g. indoor hot tub) is all locked from the pool area. -Similarly weird, need to walk through the dining room area (e.g. in between people trying to enjoy their meal) to take elevator to your room. -No shade at all in the pool until later in the day (consider some trees or tarp at least on 1 end of the pool??). -Only 1 complimentary activity a day at 8:30am (we went to morning yoga but the instructor never showed up/was apparently running late). -No communication from staff to address concerns during or after stay. From the reviews online, it appears that customer service is a common issue with many of the nicer hotels in the area (e.g. Galei Kinneret, The Setai across the lake..). Consider staying in a different area/hotel altogether with better customer service until these issues are resolved, and just do a day trip there instead. The Ritz in Herzliya is a clear winner in that department at the moment and a perfect alternative.