We booked a room for two nights, little did we know that extended stay patrons only get their rooms cleaned every other day, according to the day manager who checked us out. After the first night of our stay, my wife and I got ready and left for the day to enjoy the holiday festivities in Frankenmuth Michigan, we were gone from 9am until 10pm. Upon returning to our room, the bed was not made, the bathroom had not been cleaned with the dirty towels left on the floor. I called the front desk and the night manager apologized and said she would bring us a fresh set of towels. When she dropped them off she apologized for she apologized again for missing us that day. There was no mention of the every other day cleaning for patrons who book for more than one night. Not sure which story to believe, but I've never stayed at a hotel with anything less than daily cleaning of rooms. When I booked with Sheraton I was expecting an upscale experience, didn't get it. They also charged us for incidental items in the amount of $50 that was held until we checked out, nobody ever mentioned this charge not even the night manager who checked us in, it came as a total surprise. Maybe you should disclose this charge to your customers before just zapping their checking account.
번역