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Overall, I am happy to stay here throughout this one week simply because all the staff are super friendly. Greetings to me every day and smile all the time. Only some personal comments regarding the hotel access card, no disturb/ clean my room card are not 5 star hotel standard. Most importantly is the hygiene issues need some effort or improvement. The drinking water cap is dirty, the cup is dirty, the wall gets mouldy, etc. Most of the food in the restaurant is not available. Advice to simplify the menu. Gym facilities are old, some already spoiled and not fixing yet. No towel provided.

The staff were lovely. The internet / WiFi really let them down. It wasn’t secure site, it kept dropping out and apps wouldn’t load.

Was not all satisfied with the in room dining crew. Ordered a non veg club sandwich, received a veg club sandwich and got charged for the non veg club sandwich. Order takers were not aware of the menu and were freshers probably. There was confusion at the front desk too.

The front door staff, restaurant, room service and cleaning staff were wonderful and really helpful, but that is where the positives end. The hotel is extremely dated, with broken fixtures (ie. sockets) in the rooms, some rooms have certain features (minibar, hairdryer etc.) and others don't even if they are from the same class. The pool itself was cleanish, but the netting surrounding it to stop birds was torn, there was one sun umbrella that was ripped to shreds to offer shade. The front desk staff made many mistakes with my booking and extras. the restaurant/bar had very limited stock with a third of the drinks menu max available. The website and info in rooms is out of date (ie. opening hours to facilities). The spas cleanliness is not what you would expect in a 5 star hotel with unclean surfaces, mold and water stains on walls/ceiling and hygiene of products used during treatment was questionable. The location is great and as mentioned the support staff were lovely, but this should not be marketed as a 5 star hotel. I would definitely recommend looking at other 5 star hotels that are truly offering a 5 star service level.

Good day dear reader friends I am Sunil Kalia from Mumbai On 19June 2024 it was my birth day ***** with Rahul Gandhi Hence I decided to celebrate it with my wife and son Accordingly family decided to move out of Mumbai for birthday celebrations we planed to fly by Indigo airlines to THIRUVANANTHPURAM NOW searched for hotel for stay through Make my trip app and THE SOUTH PARK 5 STAR property was recommended we booked our 3 days stay 2 rooms check in 19 June and check out 22 June (MAP) with breakfast and dinner On our arrival at the hotel for check in on 19 June the front office gave us warm welcome without taking much of time we were allotted room nom 405 and 419 on forth floor both rooms facing swimming pool and Mahatma Gandhi road Both our rooms were elegantly designed to provide all needs of guest now in our room the very first person from hotel side who came for our welcome was LEKHI mam from housekeeping team she was very polite and assured to take very good care of us during our stay In the night we approached regency restaurant for our dinner again Mr VIKAS chef came to meet and greet us and assured all sort of service we had great spread out of food in buffet dinner every thing was value for money next morning before breakfast Mr Suresh heading team house keeping came to our room for greeting us i requested him to kindly introduce me to hotel General Manager. To my surprise within few minutes Shri BIJOY sir hotel General Manager personally came to our room. I shared my grievance with him and all my issues was solved with in no time apart above all meeting Shri BIJOY sir was great experience he is Gem of *** he gave warm send off during our check out based on my above personal experience readers looking for hotel for their stay at Thiruvananthapuram may consider hotel THE SOUTH PARK a great place to stay with family in the care of Bijoy sir

I am from tamilnadu and this was my first stay in hotel South park such a great ambiance they have and great rooms and services and also the food was so good one of there staff abin who assisted me he was so friendly and very nice *** i am so happy to stay in South park