더 팜 터크스 앤드 카이코스

We just checked out of The Palms today and want to share this positive review. The property is amazing. The location on Grace Bay Beach is really nice. We Admit that this is our first trip to Turks, but I was careful to read the reviews and felt like The Palms would be a good choice for our tastes. It was all that and more I’ve read a few reviews to say the property was dated, but we didn’t think so at all. It has an elegant Caribbean vibe. Lots of stone and marble used everywhere. Our junior sweet was perfect offering plenty of room to stretch out. The balcony overlooked a shady garden and honestly, we loved the reprive from the heat and sun having spent our whole day by the beach and pool We ate at the resort a few nights and thought the food was very good. The completely breakfast is fantastic. We will miss the hospitality of the Turks staff as they went out of their way to be sure you had all you needed We will return to The Palms for sure

The beach is very beautiful and kids friendly. I just feel the customer service could be better. I booked a two bedroom oceanfront and paid good money for this trip, however I didn’t get the 5 stars service. It would be nice to start the day at the breakfast with greeting good morning and a smile but most of the staff don’t even want to work and have attitude. Once we get to the beach and I was expecting greeting and offer help with the chairs especially I have three kids, they just stood there with their phone making believe no one is there. Once we ask for help, they said did you read the sign because you have to ask for help if you needed. Overall I believe it’s the management issue that they are not getting the training needed. For anyone that has high demand and would love excellent customer service, I would not consider this place.

Absolutely no complaints. Everything was perfect. Probably the best property I have ever stayed at in the Caribbean

Beautiful place! Staff is wonderful! Beach is fabulous! Would definitely go back. Oats and Earlie were the best!!

Here is a deep dive on the resort and Grace Bay. Let’s start with why you’d come. Perfect turquoise water on a pristine beach. As though some opened a faucet on white sand. The resort itself is gorgeous and filled with mature palm trees surrounding a great pool. The service can be hit or miss though. Paula, Wesley, Neville and Ronel are amazing. But many of the bar staff were not up to the job for the prices you’re paying. We waited 30 minutes at a nearly empty swim up bar to get a drink and close a tab. After two other attempts, we literally stopped using that bar because the service was so bad. Not island time slow, actually ignored. The restaurant service and food was fantastic. Our breakfast staff treated us like family. And our housekeeping was stellar. As for the accommodations… We booked two junior suites for the 4 of us. One of our suites had a shared entry with another room and second secure door. The resort booked a hospitality suite for a conference in that other room. Meaning the second secure door was propped open and there was tons of foot traffic outside our room. This was just poor planning. They should have given our room to someone at the conference. Instead, our serene vacation felt like a business trip. They have a happy hour every night. They should either cancel it or simplify it. It’s allegedly half price for “1 step drinks” like a rum and coke. So we ordered tequila soda. Not included. I ordered a beer, it was full price. Later it was corrected

The property was beautiful and the pool area was wonderful. The beach was inviting and always had plenty of chairs. The staff bent over backwards for us, always ready to put towels on our chairs and offer us food and drink. It was such a relaxing and wonderful vacation.