포시즌스 리조트 잭슨 홀

It’s with great sadness I give a Four Seasons property 2 stars: very few hotel brands are as consistently good, but this one is a flop. The location and property are great, but the service and detail orientation is average. I had several bill mishaps (aka: being charged for bottles of wine and ski rentals that weren’t mine) . And a general lax attitude to any general questions. No welcome drink, no map or general property tour, no personal acknowledgment- which is a big departure from the brand. Examples: Questions about ski details were delegated several times (example: I was told to walk to the off property pass office to get them answered as the staff hadn’t skied and didn’t know). Compare this to the Four Seasons Whistler that provides an epic ski Conceirge service along with heated boots. This pet friendly property didn’t acknowledge the existence of my dogs,: compare that to the Four Seasons Seattle that gives pet beds and water bowls unprompted in the room. Room service is painfully lacking and overpriced, although meals in the restaurant were solid. Several of my daily interactions were with management, so I assume this hotel has a different tone from the top. Lastly: don’t call me “Mr” by default, women can afford your hotels too.

While our actual stay had some disappointing but minor issues, the lack of communication regarding billing issues after the trip was frustrating to the point I cannot recommend this hotel. Our final bill included details of meals for days when we were not even present at the hotel. I reached out via phone and email for the last 5 consecutive days to the hotel for an explanation to reconcile the matter. To date, I have not received a single response other than an apology from the front desk for not being able to discuss the matter. I understand the team is likely busy but for questionable charges, I would expect a timely response - even if it is only an email committing to look into the matter. Other challenges during our stay: -We used the pullout sofa for our children to sleep on but on multiple nights, the housekeeping staff removed the bedding during cleaning. We discovered this after long days in the park and then had to wait to get bedding delivered to the room. Housekeeping also for some reason repeatedly removed used towels (thank you) but did not replace them with clean ones. -We purchased tickets from the hotel for the tram upon recommendation from the concierge after she recommended the hike from the Tram dropoff point to the Bridger gondola. Upon arriving at the top, we learned that the trail between the Tram and Gondola was closed due to construction work and had been for some time. While the Tram ride was enjoyable, we would not have taken it had we known we would only ride up and come directly back down, with no option to make the hike. I visited with other hotel guests that were similarly disappointed with the Concierge's recommendation. -after returning from a guided trip in the park where we used vendor- provided transportation, I was surprised to see our rental vehicle running, with windows down in the reception area of the hotel (we had not used it that day). Later, a valet explained to me that someone had mixed up our vehicle with another family's as our last names were similar. -when reviewing our final bill, the folio listed meals and charges for days we were not even present at the hotel. My assumption is some other guests (with the similar name) had meals that day that were ultimately charged to us. It's impossible to tell however as I cannot get a response from the hotel to discuss the bill. Again, I understand that it's demanding to get everything perfect during a stay but the lack of a response on billing charges is deeply disappointing and creates a lack of trust.

We visited with a large family group, and they made no effort to put us next to or near each other. We have two small children and we’re out on the second floor while their grandparents were on the seventh. The second floor feels like a dungeon, our window was right next to the street and somehow all of the natural light was obstructed by the trees but still allowed for people to clearly see us driving by. The suite we booked was not as pictured online and significantly smaller. We asked to be moved closer to the grandparents. They told us they had a room with two double bed with a view on the seventh floor. When we arrived at that room we found out the view was of the front entrance driveway. Also the bathtub doesn’t work. They only gave us $500 hotel credit even though the room we are in is a significant downgrade from what we booked (we are staying 4 nights total). Overall, not impressed with this experience. The rooms with a valley view seem like the only tolerable rooms for the prices they are charging. This does not feel like the luxury experience I’d expect from a four seasons.

Decent hotel with some flaws. Service is slow. They were clearly understaffed. We came during Thanksgiving week and everything was closed in the base camp. Some of the rooms have fake fireplaces that don’t give off heat. Basically a night light.

Two seniors tried to cancel a 6 night stay in April 2026 but was told reservations noncancellable for any reason and total cost of stay would be put on credit card.-$4300. Appealed to GM, saying taking two nights deposit or allowing change of dates would be reasonable but GM refused any accommodation. So shame on me for not reading the fine print. I am an experienced traveler and find the charging of the entire stay seven months out exceedingly uncommon, punitive and greedy. Don’t let this happen to you. Will save funds to pay off charge in April.

this is a very nice hotel. I love staying at The Four Seasons. It’s always what you’re expecting. Great service clean and nice rooms. The restaurant is excellent. Very impressed with the food. We are able to enjoy ourselves in this nice clean hotel.