포시즌스 리조트 잭슨 홀

실제 숙박에는 실망스럽지만 사소한 문제가 있었지만, 여행 후 청구 문제에 대한 의사 소통이 부족하여 이 호텔을 추천할 수 없을 정도로 실망스러웠습니다. 최종 청구서에는 호텔에 없는 날의 식사 세부 정보가 포함되어 있었습니다. 저는 지난 5일 동안 전화와 이메일로 호텔에 연락하여 문제를 조정하기 위한 설명을 요청했습니다. 지금까지 프런트 데스크에서 문제를 논의할 수 없다는 사과 외에는 단 한 번의 답변도 받지 못했습니다. 팀이 바쁠 것이라는 것은 알지만 의심스러운 요금의 경우 문제를 조사하겠다는 이메일이라도 시기적절한 답변을 기대합니다. 숙박하는 동안의 다른 어려움: - 아이들이 자는 풀아웃 소파를 사용했지만 여러 날 동안 하우스키핑 직원이 청소 중에 침구를 제거했습니다. 공원에서 긴 하루를 보낸 후 이 사실을 발견했고 침구가 객실로 배달될 때까지 기다려야 했습니다. 또한 하우스키핑은 어떤 이유에서인지 사용한 타월을 반복해서 제거했지만(감사합니다) 깨끗한 타월로 교체하지 않았습니다. - 컨시어지가 트램 하차 지점에서 브리저 곤돌라까지 하이킹을 추천한 후, 그녀의 추천에 따라 호텔에서 트램 티켓을 구매했습니다. 정상에 도착했을 때, 트램과 곤돌라 사이의 트레일이 공사로 인해 폐쇄되었고 한동안 폐쇄되어 있었다는 것을 알게 되었습니다. 트램을 타는 것은 즐거웠지만, 하이킹을 할 수 있는 옵션이 없이 올라가서 바로 내려올 것이라는 것을 알았다면 타지 않았을 것입니다. 컨시어지의 추천에 비슷하게 실망한 다른 호텔 투숙객을 방문했습니다. - 공급업체에서 제공하는 교통편을 이용한 공원에서 가이드 투어를 마치고 돌아온 후, 호텔 리셉션 구역에서 렌트카가 창문을 내린 채 시동이 걸린 것을 보고 놀랐습니다(그날은 이용하지 않았습니다). 나중에 발렛 직원이 우리의 성이 비슷해서 누군가가 우리 차량을 다른 가족의 차량과 혼동했다고 설명해 주었습니다. - 최종 청구서를 검토했을 때, 폴리오에는 우리가 호텔에 없었던 날의 식사와 요금이 나열되어 있었습니다. 제 추측은 다른 손님(이름이 비슷함)이 그날 식사를 했고 궁극적으로 우리에게 청구되었다는 것입니다. 하지만 호텔에서 청구서에 대해 논의하기 위해 답변을 받을 수 없어서 알 수 없습니다. 다시 말하지만, 숙박하는 동안 모든 것을 완벽하게 하는 것이 힘들다는 것은 이해하지만 청구서에 대한 답변이 없다는 것은 매우 실망스럽고 신뢰가 부족합니다.

저는 Four Seasons Teton Village에서 멋진 시간을 보냈습니다. 위치가 매우 좋고, 여름과 겨울 액티비티를 즐길 수 있는 모든 곳에 가깝습니다. 객실은 약간 오래되었고, 가구는 다소 오래되었습니다. 그리고 침대 옆에 충전기가 없었습니다. 하지만 침대는 매우 편안했습니다. 테이크아웃 레스토랑은 다양한 음식, 간식, 음료를 제공합니다. 룸서비스로 제공되는 아침 식사는... 정말 형편없고, 돈을 낼 가치가 없습니다. 또한 엽서에 우표를 찍어주는데, 제 생각에는 매우 좋았습니다. 체크인과 체크아웃 시 받은 서비스는 최고는 아니었고, 5성급 호텔에 들어가고 싶지 않았습니다. 다음에 그랜드 티턴에서 휴식을 취할 수 있는 다른 옵션도 고려해 볼 수 있습니다.

Stayed in a 1 bedroom resort view suite with 2 adults and 2 children for 5-6 nights. Room: While cozy at roughly 800sf, the room was pretty well designed with a large mud-room type foyer and 2 full baths which is key for a family of 4. The fireplace serves nicely to dry out ski gear. The only complaint is the incredibly dry air in winter months. I only wish they could humidify the air more. Housekeeping: No big complaints. As long as you use the App and tell them exactly what you need. On day 1 they were still cleaning our room at 4:30pm, after we arrived back, tired from the slopes. That was annoying. But after that, we just used the app to specify the times we needed them and it was no problem. Service: Mostly excellent service. The manager at the Handle Bar recognized me by name even during a busy lunch rush. And the manager at the Omakase went out of her way to get us last minute reservations. Even the valet offered us a ride to Teton Thai (when he saw we were going to walk) as we didn’t know rides were available. The only hiccup was at Check In. It lacked the hospitality of other FS check ins we’ve experienced. Usually it is a peaceful and welcoming time after a long journey - this one felt transactional and the lobby was crowded with crying babies. I wish they had a separate area for Check In. Ski Concierge: the people were great and it’s super convenient to have rentals and storage on site. However, for snowboarders, they did not have enough children equipment so we had to go next door to rent gear. Not a great FS experience to have to go next door. Concierge: we did not utilize the concierge too much. But, the concierge helped us book a Yellowstone Snowcoach Tour of Old Faithful. It was outsourced to Scenic Safaris and this was not a tour that should be associated with FS standards. So beware of what tours they book you with. Room Service: overall, excellent. They even helped pack several to-go breakfasts for us when we had to leave early in the morning for tours. Restaurants: Handle Bar is great for lunch. Ascent Lounge has a solid dinner/tapas type menu. The Westbank Grill was great for breakfast and dinner. Overall, food was solid. 80 Proof: they had a speakeasy bar which was awesome. The 2 guys there explain every drink and provided a special evening. Overall: a great property. While I could tell some employees were seasonal, I think everyone was well trained and doing their best. This was my 3rd FS stay this year (Oahu, Tamarindo) and JS was my favorite this year.

We had a very comfortable stay at Four Seasons in Teton Village. Our room was so comfortable with a gas fireplace and spacious balcony. We slept well. We visited during shoulder season and loved that there were no crowds. The staff was extremely friendly and helpful. We ended up leaving a day early because of the incoming weather. The staff understood. We were provided the best care possible throughout our stay. Highly recommend!

Had an amazing stay with our two teenage sons. The hotel is clean, cozy rooms,Le Labo toiletries and the most comfortable beds. When we entered the room there was a small welcome gift a tray of macaroons. All staff members were very friendly, they will go above and beyond to make sure that us guest feel comfortable and enjoy our stay. Our flight back to LA was at 7am, when we came outside around 5:45am our car was already waiting for us. I really recommend Four Seasons Hotel.

Thank you to Chris and Caitlin and the amazing and wonderful staff at the Four Seasons Jackson Hole. Celebrated a milestone birthday weekend with 18 friends and family. Service was impeccable. Shoutout to the concierge staff- Karen and Amanda and all on board- no stone unturned. They arranged a scenic rafting trip that was outstanding.. provided nearby transportation for guests who needed it.. were available and on top of all of our needs. Front desk- Felix- thank you for assuring we had a quiet room and for all the staff at the front desk who were helpful and affable. Dining- amazing! My apologies for not providing all names.. there were literally more than a dozen people in dining who helped before asked, were available, ready willing and able, who set up and made available a private dining experience in Westbank Grill for a welcome breakfast and a send off dinner. The food and service was excellent and gracious. Outstanding! Thank you to all for a most memorable and lovely weekend. We will return!!!