비숍 로지 랜치 리조트 산타페

Understaffed and underwelming. I was excited to stay at the lodge because I was looking at renting the entire bunkhouse for my birthday weekend and meeting the staff to plan something fun. Checkin was a bad sign. We arrived before 4pm and we didn’t expect our room to be ready but I also wasn’t expecting to never be notified that my room was ready and have to make it a point to notify the checking status that it was now past 4pm and it was time to get us into our room. Overall our general experience was the property was under staffed and the staff that they do have is in training or not trained enough to feel confident in their roles. Staff seemed like everyone was training which seemed odd for peak season. F&B was horrible. I don’t balk at pricing but a $14 iced coffee was ridiculous. Room service closed at 9:55 pm Saturday night instead of 10pm….it literally is printed that it closes at 10pm. Again another staffing issue. For a hotel that is 4-5 years old, the staff was poor, and the condition of the room, patio was very tired. That said it was a two night stay. A longer stay would have been very unfortunate and I don’t feel comfortable or confident that if I rent all 12 rooms in the bunkhouse for three days that my guest not I will have an enjoyable time.

Lots of fancy scripting but the execution was poor. We asked for an accessible room. We had to go down ten stairs to get to the room. The stairs were in poor condition and the hand rail was pulling off their mounts. The room had no grab bars and the shower had a curb at the entry. It was the furthest thing from “accessible” and would not meet any ADA standard. The desk staff were not responsive and seemed poorly trained. The grounds staff were fantastic. The setting is beautiful. After all the taxes, etc. the room was $1,000.00 a night. It cost as much as a Swiss watch - it should run like one - it doesn’t.

The check in slow ,nobody at the front door of the property in order to helpi with your belongs. I believe checking time should be sooner, not 4 pm, though I got the room 2 hrs before 4 pm Other side the check out was to early 11 am we have to call to make it one hour later The room service choices were poor The phone in the room didn’t work properly and they have to delivery the food on the bench because they didn’t bring a table for this type of service

Will absolutely return to this quiet sanctuary. Impeccable service! The rooms are amazing! We enjoyed the trail ride with great horses. Concierge is second to none! They accommodate and help in any way. We loved the Mercedes car service as well. So much to love about this place!

Beautiful facility! Luxurious room & bath. Perfectly curated decor. Booked guided park tour, horseback riding & jeep tour through activity coordinator. All were excellent. Highly recommend the Lodge!

A perfect stay Fantastic stay!! We feel so welcomed! We want to thank Alex and Dennis especially for their help!! The ground is kept in perfect condition. We wish that our stay is longer. Will definitely come back again!!