Finca El Roque

We stayed in the smaller 2 bed property, called Casa Laurisilva. It was a huge disappointment, here's why: When we went into the property, the whole place smelt of damp. We had to air it out every day for a few hours to stop the smell. We found black mould on the tiles around the bath and on the shower curtain, which looked like it had been like that for years. The whole property was dirty, there were cob webs and dead insects in the corners and under the tables. The bathroom and kitchen looked like it hadn't been wiped down in a long time, the floor looked like it hadn't been vacuumed or mopped in a long time either. The damp problem was so bad in the bathroom, that the door had expanded and wouldn't fit in the frame. The door couldn't be closed or locked. The washing machine was dirty and had black mould in the seal. There were some smaller issues with the property as well. All 3 mattresses were very firm, we found them uncomfortable. The kitchen wasn't well equipped and what was there, was dirty and needed cleaning. The property is located up quiet a steep single track road, getting in and out takes a bit of time. We raised the main issues with the host, he came around, we walked him through the problems. He told us that everything was fine and it's how it should be in a rural property. He only offered to send a cleaner around the next day. We booked for 9 days in total. We tried to come to an agreement with the host where if we left early, we could get a refund for the nights that we didn't stay. That was refused. We had to go through the Airbnb support system, we sent pictures to them and explained the problems. They agreed that the damp and black mould was a health issue and that we should leave. We left after 2 nights, Airbnb forced the host to refund us. This was a nightmare experience, it's the last thing that you want when you are on holiday. It was stressful for 2 days and it took hours to sort out. There are some positives about the property. It is in a very nice setting, it's quiet, the outside area and the garden is nice and it's a good location for Anaga, Santa Cruz and other towns.