Relais San Martino Salento

We are just back from a week at the hotel. The hotel itself is lovely the rooms are extremely comfortable and so are the beds. The big issue is the housekeeping. We asked on 3 occasions for clean towels and eventually got clean ones on the last day. The tea/sugar was never replaced despite asking 4 times in the end we gave up and just went and bought our own. There was no coffee in the room just the 3 teabags and 3 sachets of sugar. We also asked for the bathroom toiletries to be replaced this was never done. Bear in mind we were there for a week. Then on checking out they were going to charge us €16 to replace the bed linen on one occasion during the week!!! Never ever in all my travels have I been charged for changing the bed linen. I refused to pay stating that nothing had been replenished and the towels and sheets only once. The pool towels we got on day 1 were never replaced either. There are only 6 umbrellas and by 10 am these are gone. There is nobody looking after the pool area, some guests came and took over a number of beds with all there personal items and left for long periods of time on a number of days despite being 1 couple and 1 child. The breakfast is very limited often items such as yogurt or pastries are gone by 9:30 there is absolutely no variety in the breakfast. For an area with such beautiful fruit there was only slices of very hard melon, whole apples and Kiwis nothing local. No hot food except fried or scrambled eggs if you can catch any of the staff who avoid making eye contact so you have to get up and go looking for them for any hot drinks. The juice is straight out of a carton with no fresh juice at all. The parking on the road is very hard to get as the road is always full and watch out as some of the areas opposite garage’s is not allowed some are marked but some have worn out . Resulting in a €30 fine!! If you park there Overall the hotel is lovely it could be amazing but Housekeeping breakfast and staff need serious attention.