프리미어 인 톤턴 루이시톤

We had paid for 2 rooms on one booking, using the same payment card. When we arrived we were given one key. We had to keep reiterating that there was another room booked, which we eventually got the key for. My parents had the new room and we were given a room in the block across the car park. We thought we would be located next to our at least near each other. My parents didn't have any complaints about their room, which is great! But I'm afraid our room at 201 was NOT ideal. We arrived after 9pm, probably more like 10pm as we had a very long day. Our room smelled of damp as soon as we walked in. It was very dated, (unlike my parents room). I wasn't able to sleep until after 3am as the noise from the occupants upstairs kept me awake. We were also positioned by the stairs, and the door was constantly banging every 10 minutes or so, along with the sound of people walking/ running up and down the stairs. I slept from just after 3am to 6am, when I was awoken by people moving around. I don't think that room is soundproofed enough! We met with my parents for breakfast and although the food was delicious (usual standard I expect from Premier Inns) the space we were given was far from ideal. Again, although we booked 2 rooms on the same booking, they wanted to place my parents on a tiny table for 2 with square cubes as seats due to not being set up for a table for 4 at that time! We are given an alternative, so we were perched in the kitchen area, (not in the dining room) on stools. This was the only way we could sit together, which i was disappointed with. My partner and I regularly use Preimer Inn whenever we go away anywhere, as the beds are comfortable and I can get a good night's sleep. Unfortunately, this was not the case at this location. I also overheard another guest complain about the noise in our block that night. I was left with 3 hours sleep and a disappointing stay overall. My parents wanted to book somewhere over the other side of the motorway and I persuaded them that Premier Inn would be better. Unfortunately, on this occasion, the standards were not what you would expect from a Premier Inn. Very disappointed. Will not be booking at that location again

Went here for breakfast with the kids and the staff could not have been more helpful. Nothing was too much for them, they made it a really enjoyable experience.