호텔 에델호프

We recently booked two rooms at Hotel Edelhof Tarvisio as part of a bike trip along the Alpe-Adria trail. Unfortunately, due to a mechanical failure with one of our rental bikes, my travel companion and I were stranded in Villach and couldn’t make it to the hotel as planned. The other couple we were traveling with did stay at the hotel, so only one of the two rooms would go unused. Understanding that I hadn’t purchased the booking protection, I made a reasonable request for a partial refund or compromise on the second room. I wasn’t asking for a full refund—just some flexibility given the circumstances that were completely beyond our control. What I received in return was a blunt, almost dismissive response from the hotel, without any consideration or empathy for our situation. When I attempted to negotiate a 50% refund on the unused room, the reply became defensive and even went so far as to threaten involving their legal department. While the hotel may be technically within their rights to deny a refund, I found the lack of basic customer service and understanding to be shocking. At the very least, I would expect some degree of professionalism, but what I got instead was rigid adherence to policy with no willingness to meet halfway. If you’re looking for a place with any sense of reasonable customer care, this hotel might not be the best choice. The cold, unyielding response left a bad taste in my mouth, and I certainly won’t be returning.

This hotel surprises you with their luxurious rooms. Our room had been updated with a fancy shower and room for four people. There’s a mini fridge and lots of closet space. The balcony affords an awesome view of the mountains. Staff are super friendly and helpful. Food is delicious. No complaints just compliments.

Didn’t like no Ac in the master bedroom Liked the breakfast

Great- parking good breakfast very close to ski facilities

I’d give this hotel a rating of “good” rather than average or very good. It’s official 4* but feels more like 3*. Plus side: friendly staff, very clean, quiet and spacious rooms, historic building, lots of attractive wooden floors and painted furniture. Conveniently situated as you can walk to the town easily. Bike storage and plenty of parking. The downside was that it felt quite Spartan and basic, no kettle, only two small plastic cups in the room, no comfortable chairs. The building a very pretty and has views of the hills from some rooms, but it is surrounded by car parks (public and hotel). Breakfast was fine but they kept a close eye on the milk supply - none was freely available with the buffet, milk was doled out in small jugs, insufficient for adding to coffee as well as having cereal. Worst thing was that our bathroom window opened onto the balcony of the next room and people on the balcony could also look directly at our bed. Fine for a night or two but not for a longer stay.

Diego e il suo staff sono fantastici. Struttura e camere impeccabili. Cucina di livello superiore. Cortesia, disponibilità e il tutto ad un prezzo assolutamente adeguato per il livello e qualità del servizio. Abbiamo trascorso 3 giorni per pasqua che non dimenticheremo