더 코치 하우스 오터번

Me and my partner stayed her for 2 nights for a wedding. We received a message 24 hours before about how to access the building along with the number codes for the front door as well as our room. We were greeted by a very friendly staff member who was very accommodating and served us drinks for the evening in the reception where we relaxed and played pool and he also asked what we normally like for breakfast when we are away and made the effort to make me my own vegetarian breakfast, which was delicious. The only downside was that they were not serving food the evening we arrived , however there were places around to go to eat. The staff member also helped us with taxis etc for the evening of the weddding. Our room was clean and tidy and the bed was comfy and plenty of towels for the stay. On our first night the friendly staff member also recommended a lovely walk up the road from the hotel where there was a lovely lake with pretty views.

We got here today for 2 days it is a joke 1st room was filthy so got moved derelict building all over wires all over place no we’re to get food wen we came I asked for ice at bar none cracks all over ceiling had to ask for toilet roll bin hadn’t been emptied we r leaving in the morning instead ov Sunday not stayin here 2 nights

We have stayed at this hotel a couple of years ago and were impressed with restaurant and bar. on booking for a weekend (3 nights) we were not able to take breakfast on the Sunday morning due to our early start on a rally on the ranges. We hoped when we arrived we would be able to book breakfast for the Saturday and Monday morning but no staff around at all. We also wanted to book in the restaurant but couldn't. No room refresh during our stay, had to make do with one hand towel and 2 bath, just enough milk and coffee/tea to make one cup each per day. Shower was no better than standing under a watering can with lukewarm water. Better advertising of your facilities is needed, so guests can make their own mind up. Even if there was a vending machine in the entrance that may help with people who would like a drink when your bar is closed as the water in the rooms not pleasant to quench ones thirst.

Do not stay at this hotel in low season as the place is basically shut down. We were there in late September and we were the only guests. The restaurant was shut and the only staff at the reception left for the night . We were told to enter by a side door which was kept open. It felt like being in a ghost hotel, especially since it faces an abandoned building with broken windows. To be fair , the room was clean but small and the attendant at the reception was nice and helpful.

We stayed for two nights on bank holiday weekend 2024. The hotel was lovely and staff were brilliant. Food was delicious. Unfortunately we only had one complaint. We went out on Sunday for the day as we knew we could not eat at hotel. When we returned to the hotel we were shocked to find we were locked out. Seemingly there is a way in but we were not told about it. We tried to ring but got an ansaphone, seemingly you have to ring the bell to get in. we eventually got in and member of staff told us that the hotel was closed today. We came back hoping to have a drink in the bar but the lad said I can get you a drink but I will be going soon, so we were quite shocked that there would be no one in the hotel that evening. I was quite rattled that there was no staff on and we were there on our own. This was extremely disappointing on a bank holiday to find the hotel closed and locked with us inside. I think this should be explained on the website.

My boyfriend and I were really impressed with the Coach House in Otterburn. It’s in a beautiful location and the inside of the hotel is very nicely decorated and was immaculately clean. We stayed in room 10 which was a very pleasant ground-floor room just off the main dining area. The bed was comfy, the bathroom spacious and most importantly, the room was kept lovely and clean. Food in the hotel was absolutely delicious and was to be commended. We both had leek & potato soup to start, followed by cod, and both were fresh-tasting and worthy of any fine dining restaurant anywhere. For breakfast the next day we had scrambled egg and smoked salmon on sourdough and this was just as nice, along with a good range of cereals and yoghurt that we helped ourselves to. Lastly, the service we received at check-in and while dining in the restaurant was brilliant. Amy was lovely and made us feel very welcome, as was the young man who was also serving whose name I unfortunately didn’t get. They are both an asset to the place. I’d highly recommend the Coach House and look forward to coming back sometime.