Zahara Sol Villas

I have never heard of or experienced anything similar. We payed through booking, during the check-in the receptionist put pressure that we had to pay on the spot "ah no no you left the credit card info on booking but that was something else. you didn't pay yet. You need to pay here to do the check in." We realised at the day of the check-out, gave the management a call and told them we double paid. He promised to pay us back to the credit card. I asked for a receipt of the payment. Two hours later still no receipt. Call again and the answer was "yeah well you have to wait until the evening, we are workimg the whole day." (slightly pissed tone) 3 days after, no money in the account. Call again to hear "ah yes we couldn't book it back because your credit card didn't let us, give us your iban." That was the first time I got really annoyed. Why do I have to call them to find out there is an issue with the reimbursement?! First and only annoyed apology only came after mentioning reviews, complaints book etc. "But the house was nice right?" What foes the house have to do with you trying to keep my money?! Why do I have to run after you to get it back even though the initial mistake was fully yours?! New excuses, yes yes today afternoon you habe the money all of that bs. Until THEY STOPPED ANSWERING MY CALLS AT SOME POINT. After a first bad booking review they sent a text at 2am that the money was transfered. No apology or anything. AVOID THESE PEOPLE AT ALL COSTS!!! THEY CAUSE NOTHING BUT A HEADACHE! - the place we stayed in was new and had nice and noisy construction sites all around. - "If you don't take out the trash you pay 50€" - the cleaning lady did open us the door again after check out because we forgot something and was friendly. She seems to be the only competent person in the company. Maybe you let her run it?! I DID GET THE FEELING THAT THE DELAYS OF THE REIMBURSEMENT WERE INTENTIONAL. I suspect they hope you give up at some point.

Hicimos una reserva para una semana y al llegar nos dimos cuenta que nos había tocado un apartamento con escaleras, y mi marido con muletas y estaba completo. Pues el trato de Estrella fue inmejorable, removió Roma con Santiago para conseguir que nos reubicaran debido a la situación, finalmente nos dieron una habitación en el Hotel Blue 5 estrellas, sin coste adicional alguno, esa misma noche para todas las vacaciones. Nosotros ya conocíamos los apartamentos porque hemos estado varios años y nos encanta, por su comodidad y tranquilidad e independencia, y además son espaciosos. Sin duda repetiremos, yo no no sólo por el alojamiento, sino por la resolución de los problemas de manera eficiente. Gracias por todo

Es un sitio maravilloso lo recomiendo muchísimo el personal es súper atento volveré sin dudarlo la cercanía de la playa de todos los negocios y restaurantes es un paseo de unos 10 minutos todo genial muy amable Inmaculada volveremos seguro.