엠버시 스위트 탬파 - USF / 부시 가든(Embassy Suites by Hilton Tampa USF Near Busch Gardens)

環境好，設施可以

We had a lot of issues during our stay and had to deal with management. No AC in the first room we had checked in and then the second room was dirty and my family and I had to clean the room.

We had to rent the presidential suite because it was the only room available. Coffee maker didn’t work phone didn’t work air conditioner, leaking on rug. beds were uncomfortable and the wrong size sheet that wouldn’t stay on the bed. Queen sheet on a king bed. This was our second night. The first night we had a regular room that was perfectly passable.

Overall the stay was good. Turned the heater on and it was loud, dripping water in the tub. States ice maker on the 5th floor and it wasn’t, went to the 4th floor and the ice maker was broke. Didn’t want to go from floor to floor, so I went to the front desk for ice.

1) The front desk overlooked me as I stood there waiting for some assistance, but then a white family walked up, and the front desk agent immediately responded. 2) The breakfast area needs to be cleaner. There's no one around to tidy up and/or dispose of trays. 3) The carpet in the atrium was dirty 4) The pillows are dreadful and need to be replaced. 5) The mattress in our room was layered with so many sheets that it was uncomfortable to lay in. Thank goodness we were only there for one night.

It was very busy due to a convention. But the accommodations are spacious and clean. Service was also quite good.

The hotel felt older and needed some updating. The breakfast area’s floor was constantly sticky. The breakfast food was okay, not as good as what is usually served at embassy suites. The eggs your way was great, the chefs were so friendly.

I loved the hotel ! They had free happy hours drinks and free d oeuvre ! The breakfast was amazing on demande chef ! Beautiful only one thing one of the front desk girl that tried to check me in at first !! Hurt I can’t remember her name dark skin thick black hair , dark skin little heavy! Was not pleasant at all !! She gave me attitude and I really felt like I wasn’t welcome ! Glad she didn’t check me in cuz the room wasn’t ready ! So when I came back there was another girl very nice and made up and made me feel welcome !! I don’t put reviews no time ! But people like that I need to address the problem cuz the hotel doing all their best to keep it cozy , that one front desk girl can mess up it all !

The room was not temperature ready when we arrived. The digital key was not working. Only one towel available for a booking of four people. Many flies in the bathroom. Charges to my credit cad that were not explained or receipt provided.