탈리세이 콧레이션 파리쉬-레콜레토스 근처 호텔

The hotel markets itself as a 5-star hotel in Cebu but it is way waay far from that star rating. I will be listing down good things about this hotel but you also have to consider the following items that I listed below. Pros: 1. It has the better ball room/ convention halls in the entirety of Cebu. 2. Rooms are spacious and new 3. Elegant interior and facade Cons: 1. First night, I reported that there is a foul smell in my room but the telephone operator sarcastically told me that the hotel is fully booked because of the event that we were having. The duty manager came and told me that all of the rooms smell just like mine. What he did was spray an aerosol. I even said to have an air filter or aeromatic in my room to help remove the smell while sleeping. He guaranteed to have it delivered but none came to my room that night. We are out the entire day so on the second night upon entering my room, I complained again because apparently none from the housekeeping nor from the front desk tried to resolve the issue. This time, the smell was unbearable. Like something was wet and it didn't dry off properly. I waited outside the room because the telephone operator told me that the attendant will be in my room in 15 minutes to spray again the air freshener. So I waited outside. 20 minutes passed, I called again and told that no one came. The same duty manager (from last night) arrived a couple minutes later rushing and now told me that there is indeed a foul smell in my room but to my dismay, we waited again outside the room because the attendant was not with him. This time, he told me that the foul smell has been a common problem they receive. This statement surprised me considering we talked about this the night before and he gaslighted me about my complaint. This time, he offered to transfer me and upgrade my room but with all the stuff I have, I told him I do not want to transfer and just to resolve the issue. He then sprayed the air freshener and decided to leave it here. Basically, my issue stopped because I stopped complaining, not because they resolved my issue. 2. Hallways going to guest rooms smell paint and construction materials. Even the elevator smelled like this. 3. Breakfast was repetitive. 4. You can see construction everywhere. Most especially to the rooms on the lower floor. While the ”soft opening” phase is acceptable with all the construction and eye sores, customer service should not be compromised. If you are planning to stay here, please manage your expectations.

친절합니다 위치도 나름 괜찮은데 아쉬운거 바선생이 있어요. 하루 두마리씩 발견. 아주 작아요 집 바퀴라는 뜻이죠 근데 여기만의 문제는 아니고 세부 대부분의 호텔이 다 그런듯, 워낙 주변 상태가 위생적으로 그러하니 그리고 샤워기 필터 교체 불가한 모델이라서 그냥 샤워하느라 좀 찝찝했지요 냉장고 없어요 그래도 친절하긴 합니다 조식은 부페가 아니어서 양이 적은 편입니다 가성비 좋은편 같기도 하구요

위치가 매우 전략적이며 찾기 쉽습니다. 호텔에서 마을을 편리하게 돌아다닐 수 있습니다. 호텔 밖에는 많은 레스토랑과 패스트푸드 체인점이 있어서 번거로움이 덜합니다. 저희 경험의 단점은 짐이 2개 있어서 방이 충분히 넓지 않았고, 항상 열어두었다는 것입니다. 저희는 2박을 했습니다. 하지만 짐이 많지 않다면 괜찮을 겁니다. 또 다른 단점은 샤워 시설인데, 흐르는 물이 그렇게 편리하지 않았습니다. 샤워를 하는 데 시간이 조금 걸렸습니다. 하지만 직원들은 친절했습니다! 사진에서 우리는 정말 할 일이 많았습니다. 세부에 있는 친척들에게 줄 물건을 정리했는데, 그때 막 도착했습니다. 🤣

위치가 정말 좋았어요.. 아얄라몰은 도보로 갈 수 있고 아이티 파크 등에 접근하기 쉬워서 아주 편리 했어요. 일하시는 분들이 즐겁고 편안하게 대해주어 기분이 좋았어요 아이들이 수영을 좋아하는데 수영장이 생각보다 작은게 조금 아쉬웠지만... 아주 편안하고 즐겁게 머물렀습니다. 다음번엔 가족과함께 레지던스에도 머물러 보고 싶어요

세부에서 제일 가성비 좋은 호텔이에요! 직원들 친절하고 넘 좋은 추억 만들었어요. 밤늦게 호텔도착했는데 프런트 직원도 반갑게 반겨줍니다.

It was my first time staying at the place and it was a good experience so far, the place is not noisy and crowded.

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

We had a late and delayed flight but grateful the van (free airport shuttle) waited for us. The lobby was simple & check-in was easy. Before going up to our room, they asked us to get the amenities we need (dental kits, shaving kits & combs). We stayed at the Twin C Room, it has a big ref, kitchen sink, tv, microwave, dining table & chairs & 2 big beds. The bathroom was like the ones in Japan, compact & small. There were no cabinets too. The beds were comfortable to sleep on & the ac was working well. Breakfast was served in what was like a cafeteria hall, it was supposed to be plated but it was served buffet style, breakfast menu was simple. It changes everyday. Location of the hotel is superb & convenient because its connected to J Centre Mall and there were pharmacies, banks, convenience stores & a spa nearby. Happy to have our massage there. The hotel was also beside the Skywater theme park but unfortunately it was indefinitely closed. Checkout was easy too. They allowed us to leave our luggage because we have a late flight, we just came back for it. We weren’t able to avail of the free shuttle going back to the airport because we weren’t able to book a day before (it’s not automatic even if they have your flight information), good thing we have relatives to bring us to the airport. Overall, price was reasonable and we had a nice & comfortable stay here.

I was looking for a hotel near the airport and near the grocery and restaurants during a recent trip to Cebu. My usual stay had a big price increase and since it was far from the airport, I tried looking for a new hotel. I used to stay at other hotels near Felicity and thought that the prices were a bit steep for hotels without pools. I chanced on them while browsing Google Maps and gave them a call. It's good that they had a vacancy and so I made my way from the client site to the hotel. I was pleasantly surprised with the bright lobby. The single room, though, had a weird layout with the sink just behind the door but not inside the bathroom. Still it was value for money because it had hot and cold water, a cool air conditioner, a refrigerator, a flat screen TV and clean sheets. Since it was just beside the highway, I expected to hear scooters darting across. Well, most of the noise came from fellow guests walking through the corridors after making bar crawls, I guess. Aside from that, the hotel is great value for money. I'm looking forward to staying with them in future trips.

비싼만큼 값은 하는 호텔이네요 다만 비치와 워타슬라이드를 여섯시에 너무 일찍 닫아서 첫날에는 이용을 못했어요 그래도 메이풀은 열시까지 이용가능해서 잘 놀수있구요 한국사람이 99%는 되는것 같아요ㅎㅎ 비발디 오션파크에 온 느낌이었습니다ㅎㅎ 해외에서 신기한 경험이었어요