유키무라사키

저와 딸아이는 성인 2명이서 이곳에 머물렀는데, 여러 일본 여관에서 1박 2식씩 묵은 적이 여러 번 있습니다. 이번에는 신호타카/히라유 온천에 있는 호텔 두 개를 예약했는데 여기가 첫 번째 호텔입니다. 호텔의 위치와 풍경이 매우 좋습니다. 장식이 매우 아름답습니다. 음식은 맛있었습니다. 프런트 데스크 직원도 매우 좋은 서비스를 제공했고, 매우 열심히 일했는데, 이 부분은 칭찬할 만합니다. 지금은 인구가 부족해서 관용이 필요하다는 말도 있습니다. 하지만 일부 서비스는 제공되지 않습니다. 온천 풀과 바닥이 제대로 청소되지 않았고, 이끼가 많았고, 몇 번이나 미끄러질 뻔했습니다! 너무 위험했고 더러웠습니다. 아마도 돈을 아끼려고 그랬겠지만, 복도에는 난방이 안 되어 있었고 공공 공간 전체가 너무 춥더군요. 게다가, 실제로 밖에서 방으로 짐을 끌고 들어올 수도 있습니다. . 제가 걸어온 통로의 다다미가 걱정이었습니다. . 전반적인 위생에 대한 우려도 있습니다. 호텔에 들어갈때는 신발을 벗어야 하지만 바퀴는 벗을 필요가 없어요 😂 레스토랑에 웨이터가 두 명 있습니다. 그 중 한 명은 괜찮았지만, 다른 한 명은 내내 엄격한 표정을 지었습니다. 작은 세면대가 더러워서 교체해 달라고 요청했는데, 그냥 '아니요'라고만 했습니다. 이게 어떤 일본 서비스인지 모르겠네요. 다른 호텔(제가 머물렀을 당시)은 대부분 외국인 투숙객들이 차지하고 있었습니다. . 메뉴는 일본어가 아닌 영어 형식으로 되어 있어요(하하!). 이곳은 주로 서양 고객을 대상으로 하는 레스토랑인 듯하지만, 전통적인 일본식 서비스는 제공하지 않습니다.

이 호텔은 객실에 전용 욕실이 있는 산간 지역의 보기 드문 호텔 중 하나입니다. 온천수는 매우 편안합니다. 봄이지만 산을 오르는 길에는 아직 눈이 많이 쌓여 있어 시내와는 조금 떨어져 있어 직접 운전하거나 렌터카를 이용하는 것이 좋습니다. 온천에 몸을 담그고 안개가 자욱한 산의 경치를 즐겨보세요. 저녁 식사는 히다 쇠고기와 랍스터 식사입니다

環境一般，沒有地暖有點冷。服務也很一般，沒有熱情。

服務很好，房间很舒適

I have been thinking if I should write this review but I decided to do so in order to warn others of the experience we had received during our 2 nights stay. This was a very unpleasant experience. We travel very frequently and stayed in many hotels/accommodations around the world including Japan several times in our lives. We know what is basic customer service and we are not the demanding kind of guests. This place is very unlike the typical Japanese hospitality and culture. To be fair, the lady who checked us in on the first day was quite polite, but we felt somewhat strange when the lady who showed us our room spoke to us in a rather unfriendly way. I understand that English may not be their first language but when she was introducing us to the features of the room, she was expressionless and spoke like a unwilling robot. Next was the horror that made us very uncomfortable during our 2 nights stay. The room was very dirty and filthy! There were many spider webs in the corners of the room, windows glass and doors were dusty, had many stain/ and water marks, there was also used tissue in the toilet bowl and even the closet that stored our mattress and pillows had dust and debris. Though our room came with 2 onsens, they were filled with a lot of mold and other ‘stuff’ floating in them. The pillows was also very hard. There the bathroom floors and walls were more mold. Sorry we did not take much photos of what was mentioned as we felt disgusted enough. We did not mention this to the staff as we felt that they did not even have the decency to check on the basics before we checked in. The occupancy was only around 30%. The only saving grace of this place was the food. It was very well prepared and presented. The next day, we requested to have breakfast at 0730 but decided to go down earlier at 0720 as we woke up early and was feeling hungry. When we got to the first floor, I was the first to smile and said Good Morning to the guy grilling fish near the reception. Not a word of pleasantries and started shouting to us, ‘Breakfast not ready, go go go!!’ and gestured to chase us away from the area. We were so shocked and wondered what we have done. Never have we asked or requested for anything or said anything till this far since the first day of check in. Same for the other staff, we did not feel welcomed and was not treated with basic customer service. The only person who was friendly and had some basic manners and courtesy was the more matured lady who served us during breakfast. She was well mannered, polite anx friendly. This place felt a little creepy also. We will definitely not return and will not recommend this place at all to anyone. Definitely not worth the money and experience. Do not be fooled by their photos and website.