더　레이크 호텔 타가이타이(The Lake Hotel Tagaytay)

We had a great stay here in lake hotel ta***tay. It's also our first time to travel around ta***tay. And they also grant my anniversary complimentary for my parents. One thing that I dissapointed is that our room is not spacious and there's no view at all. I was just shocked during the check-in that the room i booked is standard but i know by myself i booked a superior room. I also pick a double size bed and request to set up an extra bed if not possible for 5 pax . But there's no set up. Thanks for Ms. Camille for helping us to check in and check out however she is not friendly 😁 I can't feel that we're welcome because when she speaks she makes her face poker that's all . And Good service for Niño if I'm not mistaken for his name.he helped us during checkin and checkout and he is also doing mabuhay greetings every time he sees you around and he also offer to take us a picture 😍 good job niño for your good in service you deserve this good review lastly The view is great however it lacks cleanliness for the swimming pool area and the restaurant is boring. Would be returned again if by chance ❤️thank you!!

I've been here twice now, once during the pandemic. I'm not sure if it's just me, but it seems like the hotel was more glamorous and luxurious during the pandemic. The quality of their food was better before, and the facilities were cleaner and nicer. I've come to realize that they seem to operate more effectively when there are fewer people; in short, they struggle to handle larger crowds. We came here for our latest visit for my mom's birthday, and I know I'm only an ordinary customer who requested for a complimentary birthday surprise or something. I didn't expect it to be just a birthday card with a towel arrangement, but overall, everything was good.

Beautiful pool view of taal volcano. The rooms could use a more thorough cleaning and the staff could be more attentive.

Great view. interiors were already quite old, but we can see that they are already doing renovations. Hopefully the hotel will get new interiors and will be modernized. Great value for money since the amount already included a breakfast buffet for 2. Hassle free check in and overall a great experience.

Facilities are old, tv is not working, guests cannot use the pool if the function hall is rented.. a lot of mosquitoes. I hope there is no dengue or malaria. Price wise at least it's better than getting an Airbnb condo within the area.. Here you have parking, decent breakfast , nice taal view, good location.. ask me if I will book again? Maybe...

Ok naman yung experience namin sa hotel.. un expected lang ung konti lang pala rooms nila at medyo luma na rin .. may mga sirang facilities na rin tulad ng nasa 3rd floor kami room 324, then sa pagtingin namin sa view may nakita kaming sira na room sa bandang kanan.. then medyo may mga molds rin sa sides ng banyo.. overall maganda naman ang experience namin, God bless

Location 10/10 Food 7/10 Service -10/10 Amenities 5/10 Requested to have a complimentary set up for bday and a two wine glass and they confirmed and agreed. However upon arrival, there was no set up and no wineglasses. Upon our stay, we also heard doing maintenance on the floor like making loud noises in the morning that makes us unable to sleep and relax. Called the attention of the front desk agent, but nothing happened they are still working their ass out for their maintenance stuff like banging there hammer on the ceiling. Upon our check out I waited for almost 30 mins for the clearance of my room. And then when I follow up the agent told me, “Hala kanina pa po cleared Ma’am.” Like hello? You guys don’t even call me. I was in front in the front desk patiently waiting. Guess The Lake Hotel must trained your staff in handling customer’s requests. Even asking for a late check out since we cannot even have a good sleep while your workers were doing their maintence. Will not comeback for sure! 👎🏻👎🏻👎🏻👎🏻

Everything is great except for the slow wifi, smart TV can't connect.