Little Bracebridge Pool 주변 호텔을 찾고 계시나요? 실제 투숙객이 남긴 리뷰를 확인해 보세요.

슈톤콜드필드 호텔 후기

Little Bracebridge Pool 주변 호텔을 찾고 계시나요? 객실 요금과 리뷰를 비교하고 마음에 쏙 드는 호텔을 예약하세요.
Premier Inn Birmingham North (S.Coldfield)
3.9/541생생 리뷰
At check in I was advised by staff member Connor that breakfast was only paid for one room of the 2 rooms we had booked. I asked if we can add the breakfast on to the family room for 3 and he confirmed it was still possible and I paid. So far so good, service was friendly and helpful from Connor. The next morning when my family went down for breakfast we had the misfortune of receiving the worst service I have ever had in any hotel, let alone Premier Inn who I have used dozens of times over the years. We were very condescendingly told by Kerry the lady behind the desk that only 2 people can eat breakfast as we had only paid for one person in one room and 1 person for the family room of 3! She confirmed the payment made the night before was only for 1 person for a room of 3! The 3 people were my elderly parents who both suffer from diabetes and a 10 year old child. When I said why was only one persons breakfast booked when the room is for 3, without being questioned before payment - her response was ‘I don’t know but we can’t do anything any longer’. Even though I paid for breakfast for the room of 3 at of check in, I offered to pay for the rest of the people in the SAME ROOM, Kerry bluntly said “well it’s clearly something that you don’t pay for so you won’t get it”. I explained my parents were diabetic and there’s a 10 year old child and they all need to eat breakfast - Kerry just did not give a damn about the circumstances or their health issues. Or even the fact that I was willing to pay for the extra people but mainly the fact that it was accepted by Kerry that only one persons meal should not have been booked at the desk and still being rude and obnoxious with her responses. When I challenged her attitude and tone of voice (used no profanity or derogatory words), she simply said if you carry on I will go into the office and not come back out. Which she then did as Kerry completely got angry and stormed off. When I asked to speak to the manager, lied by saying she is the manager and she will not try to get breakfast. I was completely shocked by the manner of her behaviour and tone of voice. Another employee who cleans the rooms had been watching and when Kerry stormed off refusing to help us any further, the cleaning lady spoke to us in a more understanding and competent manner than Kerry attempted for the full 50 minutes my family waited at the desk to not be fed breakfast. I finally gave up asi couldn’t risk my parents not eating for longer due to their health issues I asked for a refund on the breakfasts I had paid for. Kerry then went back into the office for a further 20 minutes before coming out to say it’s been refunded. My family had to go to the Coop down the road to eat sandwiches for breakfast as Premier Inn simply couldn’t care less about customer service, customer health risks or even fixing mistakes made by their team members. What an embarrassment for the company that I honestly had no bad experiences with from t
더 타운하우스 서턴
3.3/552생생 리뷰
I stayed here for one night during a work trip. On arrival, the car park says 'pay and display', but for the first day you can get a refund in the hotel with a purchase. However, when I went to check in, I questioned this and the receptionist said that you did not have to pay if you were staying there, it was just for people visiting the restaurant. There is no where that states this on the signage so I'm sure that many customers using the hotel end up paying for parking without needing to! The receptionist was really lovely on arrival, but stated that the card reader to get upstairs to access the rooms was temperamental so we may need her help getting through. She was very friendly and willing to help us. When I arrived in my room I was pleasantly surprised as it was nicely laid out, with a decent size bathroom including a bath. Plenty of tea and coffee provided with two packets of biscuits and lots of lovely shower/bath soaps to use. However, as I went into the bathroom there was a large step that I obviously did not expect! So I tripped over that, and then saw the sign saying 'mind the step!'. The sign for this was on the bathroom door, which was open, so was not in my eye line until after I'd already fallen down it! After a long day I wanted to shower and make use of the lovely soap provided. I saw the temperature was on the lowest setting (less than 20c) which I thought was odd, I usually have it on at least 38c, so the thought of 20c would be very chilly to most! However, I soon realised that despite how much you turned the temperature down, it made no difference and the water was so scalding that I could not physically stand under it. To overcome this, I ran a bath with the scalding water and left it for over half an hour to cool down! There were several marks in the bath but I had no other option at this point. Whilst I waited, I thought I'd make a cup of tea. I noticed that the kettle was still half full from the previous customers, so I poured it down the sink and noticed several pieces of black limescale come out with the old water! No matter how much I tried to rinse it out with water, it would not come off so I was not even able to have a hot drink as I did not feel comfortable drinking water from that kettle. After my (very late) bath I headed to bed but the room was incredibly cold. The window was wide open when I arrived in my room, which wasn't an issue in itself but after I closed it there was still a cold draft coming through it. I ended up sleeping in my t-shirt and jumper with the duvet wrapped around me as much as possible! So I can't say it was a great sleep either. I went down to check out and perhaps ask about breakfast. There was a different receptionist that morning who was less friendly than the one from the previous day, she gave the impression she was too busy to answer my questions, and didn't even ask how my stay was. I found out the breakfast was £12 which I thought was steep anyway, and by the point I did not
버밍엄 노스 무어 홀 호텔 BW 프리미어 컬렉션
3.7/576생생 리뷰
남편과 아이들이 내 생일을 위해 구입 한 무어 홀에서 하룻밤 스파 휴식을 마치고 방금 돌아왔습니다. 매우 쉽게 교환 할 수 있으며 애프터눈 티 및 트리트먼트로 40 분으로 업그레이드했습니다. 편안한 침대, 거대한 욕실 및 사랑스러운 강력한 레인 샤워기가 있는 매우 넓은 객실입니다. 욕실 장식(타일)은 조금 더 현대적으로 만들기 위해 약간의 작업으로 할 수 있지만 매우 깨끗했습니다. 초대형 결혼식을 주최하는 메인 연회 스위트룸(Heather & George에게 축하)과 정말 가까운 것 같아서 위치한 침실(77호실)의 위치가 조금 걱정이 되었습니다. 특히 우리가 편안한 스파 휴식을 위해 거기에 있었을 때 소음이 전혀 들리지 않았고 우리가 흰색 가운과 슬리퍼를 착용하는 동안 흠 잡을 데없이 옷을 입은 결혼식 손님과 신부 및 신랑 그룹으로 걸어 들어가는 것을 염두에 두었습니다. . 다행히 우리는 결혼식의 '방해'를 하지 않았고, 화창한 날이 좋아서 모두 밖에 있었습니다. 스파 마사지는 Grace & Catherine과 함께 믿을 수 없었습니다. 40분이 지나갔다! 고마워 숙녀들 . 우리는 또한 애프터눈 티를 준비했습니다. 그것은 아름답게 제시되었고 서비스는 멋진 방에서 완벽하게 제공되었습니다. 수영장은 큰 크기였으며 훌륭한 한증막과 사우나가 있었습니다. Carvery 저녁 식사는 훌륭했습니다. 우리 배보다 큰 눈과 우리는 디저트를 건너 뛰었습니다. 10/10 아침 식사 (뷔페)를위한 훌륭한 선택 우리가 만난 모든 사람들은 흠 잡을 데없이 옷을 입었고 매우 친절하고 많은 직원이 방문을 놀랍게 만들었습니다. 아름다운 호텔에서 환상적인 스파 숙박. 상쾌한 느낌, 좋은 음식과 음료로 가득 찬 슈퍼. 우리의 체류를 믿어지지 않게 만든 모든 분들께 감사드립니다. 10/10 & 적극 권장합니다.
리 마스턴 호텔
3.6/5107생생 리뷰
호텔은 여행에 나쁜 위치에 있지 않습니다 ... 그러나 호텔은 많은 개선이 필요합니다! 음식을 보충하기 위해 기다리는 아침 뷔페, 토스터의 위치 때문에 대기열이 없었기 때문에 차 컵이 어디에 있는지 직원에게 계속 물어야합니다. 내가 청구되었지만 불평 후 환불을 받았을 때 방에서 물을 교체하도록 요청하는 경우 조심하십시오. 이그제큐티브 룸은 좋았지 만 표준 객실이 좋지 않다는 것을 알고 있습니다. 직원들은 좋았지 만 더 나은 조직이 필요합니다. 수영장 지역은 날짜가 있고 정해진 시간이 없으며 개방 닫기 시간을 선택하고 선택하는 것 같습니다. 우리는 리셉션에 우리가 행복하지 않고 다른 고객이 불평하는 것을 알아차린 것에 대해 모두 언급되지 않은 꽤 많은 문제가있었습니다. . 우리는 다시 머물지 않을 것이며 기껏해야 4 성급 3은 아닙니다 .. 사용하지 않았기 때문에 스파 트리트먼트에 대해 언급 할 수 없지만 스파를 보면 주변에 더 나은 것이 있다고 확신합니다. 골프 코스 9 홀은 좋은 상태이지만 호텔 외부 지역은 약간 지저분한 정리가 필요합니다.

FAQ (자주하는질문)