리우 팰리스 서니 비치 -

Amazing place as always.  The staff were lovely and service exceptional

Honest Review! My partner and I booked what was meant to be a relaxing, premium holiday, but it turned into a deeply distressing and unsafe experience that we feel was entirely unacceptable for a five-star resort and a Jet2 package holiday. Critical Issues 1. End of Season Closure & Misleading Location We were moved from the central Alua Soul to the remote Secrets Hotel. Upon arrival, we were informed that it was the end of the season, and the entire surrounding resort/strip was closed. The hotel felt completely isolated, with no nearby shops, bars, or restaurants operating. * No Warning: At no point during booking or before travel were we warned that the area would be completely shut down. Had we known, we would never have chosen this destination or travel date. * Early Closures: Critical facilities began shutting down while we were still there. The indoor pool heating was turned off on September 30th, and heating in public areas was switched off from October 6th as part of the hotel’s seasonal closure. The on-site shop was packing up and running out of supplies days before our departure. We paid for a full holiday experience; this is unacceptable. 2. Severe Flooding, Unsafe Conditions, and Illness During our stay, the area experienced severe flash floods. While the weather is uncontrollable, the hotel’s response was dangerous and wholly inadequate. * Unsanitary Conditions: The basement level, including the gym, spa, shop, and indoor pool, was flooded with raw sewage for over 48 hours. * Safety Hazards: The lifts were out of service for over 24 hours. Stairways were soaked and unsafe. Guests with mobility issues, including myself, were effectively confined to our rooms. * No Welfare Check: Throughout this time, no hotel staff checked on guests—especially those trapped in their rooms—to see if we needed food, water, or assistance. Guests were left completely on their own. * Widespread Illness: After the indoor pool reopened, my partner used it and became severely unwell. We heard from other guests who also became ill, with concerns raised about sewage contamination in the pool water following the flood. The high number of doctor visits to the hotel confirmed how widespread the illness was. We confined ourselves to our room for the rest of the stay out of fear for our health. * Neglected Debris: After the water receded, thick mud and debris remained around the hotel, creating significant additional safety hazards that were not promptly addressed. 3. Security and Noise Issues The hotel failed to maintain a safe and peaceful environment. * Brawls: On our second night, a violent brawl involving multiple guests broke out in the reception area. The same individuals fought again multiple times over the next two days, and no police were called, suggesting a serious lack of security protocol. * Domestic Violence: We experienced loud and deeply disturbing domestic violence incidents in the room above us during the last two nights of our stay, whi

After waiting a year for our holiday we were extremely excited to arrive. The hotel is lovely but should be warned not to go in late September, everything had closed and the hotel was obviously windeing down also. A few restaurants were closed and this is something that you should be made aware of before booking. Food was a good variety but cold!! So I hardly ate. We also witnessed fights which wasn’t a good experience although it was quickly dealt with. The weather was horrendous and there’s literally nothing to do other than play cards drink and sit in silence. Very disappointed.

Lovely Hotel, Great staff, let down slightly by the food,Rooms lovely ,Bar staff Great,Cleanliness top class, I did not realise there were 5 A La Carte restaurants you could use between the 2 hotels 3 in Dreams and 2 in Secrets. lots of choice in Buffet area but never found anything really hot, tried the cookie order chicken tough as old boots need a steak knife to cut it . the girl cooking Omelette did a great job at breakfast

We upgraded and stayed on the 7th floor the room, super big bed , gorgeous bathroom superb balcony with amazing view of the sea & beach,pool we spent alot of time using the balcony very quite & relaxing sipping wine, guzzling beer. We have stayed in many countries far & near this wowed us, but there are a few niggles Lifts are time wasters stopping every floor Staff sometimes ignore you when having breakfast, dinner, Tea being in the Prefered club didn't feel special, on themed dining Prefered got same table cloths whilst the other guests got nicer coloured cloths making us feel outcasts. The private room for Prefered, wine good one nearly decent whisky, rum vodka little bites, fruit, cakes sandwiches though even coverd were full of fruit flies The room itself very dark not welcoming at all, next door dreams much bigger lighter & welcoming. Smokers have massive area which table seating whilst none smokers get much smaller area not fair as people spent alot of time outside.. Cleaners very attentive areas very clean 👌 We are returning next year as the niggles are our own preferences. Stunning hotel fantastic location.

A wonderful week away from routine in a special 5 star hotel. Immaculate. Rooms superb. Service was excellent. Special mention Bogdan who was our excellent friendly waiter at breakfast and dinner, and to Redjeb on reception. Very helpful staff. Location brilliant - away from the noisy Sunny Beach busy area - tucked up the end of the bay. Beautiful views across the bay. Everything is clean and tidy. Bar service very efficient. Staff work very hard at the hotel cleanliness. Evening entertainment was not really 5 star hotel standard and it was only for 40 minutes at best. Spa facilities amazing. Food just perfect. If you’re looking for a luxury break away from everything - you won’t be disappointed.