케언 호텔 뉴캐슬 제스먼드 - 파트 오브 더 케언 컬렉션(Cairn Hotel Newcastle Jesmond - Part of the Cairn Collection)

Stayed for four nights was a nice clean hotel in a good location thr parking was very tight and questionable but the staff had it very well organised. If I'm up that way again I would consider staying here again.

Very clan & comfortable room, great bed & pillows. Perfect location for me. Didn’t use bar/restaurant.

Honestly very disappointing. I ordered a superior king room and got a double. When I said it wasn’t okay they gave me a toddler crib, for a 4 year old. I tried to avoid housekeeping but we made a little mess. House keeping is something to be worked on. No shower gel, dirty towels and cups left in the room. Bed was made though. Incredibly disappointing and nobody will handle complaints.

Good Service & Good staff!

tel before and was happy to return. Was sent across the road to their Carlton rooms. A little more dated but not a problem. Stayed on top floor 502. As I walked in the smell of cigar smoke or similar was overpowering. Not sure what the smoking policy was but room stank. I would have requested a move but would have to cross the road to main hotel and was already tight for time. Some of the towels were also discoloured.. just hated sleeping in a smokey room.

Staff were very friendly and polite. Room was cosy and clean and was very easy getting into the city centre and back.

We booked to stay at cairns but somehow we where sent to a hostel like place (Carlton) 2 lefts and then you are on the Jesmond *****? I booked this just as I one night away. Honestly never again. Gutted as the site and reviews looked so good .

The room I was given was in different building from the main hotel (which looked a much higher standard than the one my room was in). The room was cold, the window latch was broken, and the window onto a flat roof immediately outside the room which I thought was unsafe. There was clearly no soundproofing in the room as I could hear other guests on the floor speaking and moving around all night. Although I had booked two nights, I moved out to a different hotel after the first night.

Room was nice and clean, staff were lovely and helpful. I was up on the top floor, which proved quite difficult with a pram and 3month old to contend with, as there was only stairs and no lift, although i cant fault the staff for helping me up and down the stairs