Summerside Motel

This was a waste of time. Got there and no one around to get a room from so I had to go find another room at 10 pm. The place looked closed. A number to text but I have not heard back from them yet.

Clean tidy property , located very centrally in summerside. I didn’t like the lack of vegetarian options in breakfast. Suggest the hotel to add more meatless options. Thanks

Washroom had black mould around the tub. One piece of soap for 3 people. Ceiling tile had mould. T.V. didn`t work. Internet was terrible. No coffee supplied. Didn`t stay for the 2nd night because of the terrible conditions.

We found cochroaches in one of our rooms, and in thw bed too. Sheets had not been changed. We left and went to a different hotel.

Zero customer service skills manners or any other business etiquette

Nothing…the tub was filthy, i cleaned built up soap from around the taps…the floor had not be swept. The internet wouldn’t; connect and the staff were not helpful. The walls and doors needed paint

I booked 2 Queen size bedroom while I was given 2 Double bedroom when check in. They were not able to exchange room for me as the motel was fully booked. After negotiating, I was offered a full refund or 10% discount. I have no choice but took the discount as I have no way of finding another motels around the area. Fortunately after a few hours, the staff there named Keegan finally found me the right size room and the problem solved while I still kept the 10% offer. All in all, I have mixed feeling with this stay...... The motel is somewhat ill-organized and made me upset in the beginning but Keegan has been very helpful and trying his best to turn things around. From 1 to 5, I would rate Keegan 5 while rate to the motel 2.

Someone more important came along and they canceled my reservation the night before, very poor customer service

We were forced to pay full reservation up front. Before we saw the room. Support staff were not interested in helping us. Condition of the room was not satisfactory, was comfortable had multiple insects. This place asks has a ‘ no refund ‘ policy. I presume be cause too many guests request a refund. Very disappointing that ******* would list a place like this. We booked 5 days via the ******* on line tool. Could only stomach two days at this motel. Motel has not reponede to phone calls or written requests since we were there. Worst ever motel experience.