그랜드 호텔 켐핀스키 하이 테트라스

強烈推薦入住酒店 很值得信賴的品牌 非常好的房間和户外風景

We had high hopes for this hotel, it was overall disappointing. We were given a room with a view to some rocks we had to pay extra to have something to see. They said that since we booked through Expedia....we don t get the same advantages as other customers, this is not a 5 star thing to say at the reception. The restaurant food was simply atrocious, I paid 60 euros for the worst piece of stake I had in my life, ever. Do NOT go to that restaurant, you have been warned. The bar and the spa are the only things we actually liked, 99% of the staff are very well trained and very polite.

This hotel is simply unbelievable! Located in such a special and beautiful setting. My husband and I visited the hotel before we decided to get married there and we’ve been back multiple times since (coming back again soon). They certainly gave us the wedding of our dreams ❤️ (a special thank you to Kathrin and Tatiana who both did, and continue to do an amazing job). Everything from the service, food, atmosphere, cleanliness, the spa (the massages are exceptional. All of the Hotel staff are very friendly and professional. They remember us from our previous visits which adds a nice personal touch. They all go out of their way to make sure we have what we need, and It’s lovely to see that people love working there too. Reception provides a lovely warm welcome each time. (you are greeted with a smile and a glass of fizz or hot drink) Rooms - very clean, specious, the beds are super comfortable (you get to pick your preferred pillow type prior arrival) and not to mention the view of the lake, surrounding mountains and the valley. Breakfast - food choices are endless! With everything fresh and tasty. Bar – offers delicious cocktails and great food too! With prompt and friendly service. Their burger and chicken Caesar salad is particularly delicious! Main restaurant - chef Miroslav has a true talent, and his dishes are like art! Even when cooking for our wedding for a lot of people at the same time food was excellent and all our guests commented on how delicious everything was. We can’t wait to eat there again! (their steak cooked on the green egg is a stand out must try) Spa - this is the best spa we’ve been too (and we are well travelled) It feels so relaxing and is never overcrowded. It is clean and offers great treatments. We always book the full body massages which is a special treat. There is literally nothing to fault in this place. See you in few weeks’ time Kempinsky! ❤️

A big disappointment. Beautiful hotel .We came to celebrate our birthday and couldn't wait to use the Spa zone. What was our disappointment when we can't enter the pool and swim because the water is 20 degrees maximum, it is icy; in the jacuzzi maybe 5 degrees more and half of the buttons from the jacuzzi don't work. when we ask the staff at the pool what it's about, they answer that the water in the pool should be 27 degrees. every woman who enters the pool from it immediately leaves. What a shame, we chose this hotel because of the SPA.

This was the most amazing hotel! From the welcome service, the beautiful rooms, the extras for our children, the food and the staff - a true 10/10 experience. My family just spent two nights here and had a truly wonderful time. The rooms are beautiful! We had a lovely room (even without a lake view) with plenty of room for four of us. They serviced the room twice a day which made for a wonderful experience. We loved the indoor pool. We stayed several hours both times and because of the dedicated adult spaces, I never felt like my own children were bothering people. The giant windows to the lake and falling snow were perfect. The extra special experience for my kids was perfect. Upon checking in, they received their own keys, robes and welcome gift. They loved every part of it! The staff made them feel very special. I could not recommend this hotel more, we loved the bar and spent many hours there! The food, fire and cocktails were perfect. We have traveled extensively as a family of four and all agreed this was a true five star experience. I hope we can come back!

The hotel provides a poor level of service. The mere fact of charging 20 euros per day for a car on a city street (where anyone can scratch your car) reflects the poor level of service the hotel provides to its guests. You can experience many problems at the hotel, and it's best to avoid unpleasant situations.