베스트 웨스턴 크리스털 인

房間比較大，床也比較舒服

Really disappointed with this hotel. We booked based on previous wotif ratings. When we arrived we were given a key to room 9 (family room as booked). The room had not been serviced and was still dirty as left by previous guests. Allocated another room. Key did not work. Manager used pass key to get in. Not a family room, just 2 beds and a sofa bed. Asked if child could sleep on sofa and we reluctantly said yes but that we were in a rush to get to a wedding and that room service would need to make the bed up. On return to room at 9pm, bed had not been made up. Called manager who sent lady up who had no idea how to manage, using seat cushions as pillows until we asked for proper pillows. Outside areas were dirty, kettle inside room was just disgustingly old and dirty so we didn’t use it. Only positive was that it was quiet. Poorly managed with no attention to guests. I would not recommend this. $267 for the one night. No apologies from managers/reception.