스토크온트렌트 Bucknall Pentecostal Church 근처 호텔

우선, 모든 직원, 사랑스럽고 매우 수용 적 인 직원과 관련이 없습니다. 짧은 직원이며 대부분의 문제가있는 곳입니다. 우리는 4 명, 성인 2 명, 3 세 미만의 어린이 2 명으로 이번 주 2 박 동안 여기에 머물 렀습니다. 방은 좋고 깨끗했지만 우리가 거기에 도착했을 때 꺼내는 침대에는 침구가 없었습니다. 우리는 9.30pm에 대해 체크인 했으므로 소녀들을 침대에 데려 가고 싶을 때 이상적이지 않았습니다. 전화 리셉션에 갔다 ... 전화가 고장났다. 나는 호텔 리셉션 번호를 온라인으로 찾을 수있어서 리셉션에 전화를 걸었고 거기에서 로라가 침구와 여분의 수건을 가지고 방으로 와서 심지어 침대를 만들겠다고 제안했습니다. 그녀는 어쨌든 나를 도왔고 그녀는 훌륭했습니다. 우리 2 명의 아이들과 함께. 솔직히, 나는 잠시 동안 최고의 고객 서비스 경험 중 하나입니다. 다음날 아침 우리는 아침 식사로 향했습니다 ... 이것은 혼란이었습니다. 우선 테이블을 얻기 위해 고군분투했고, 우리는 더러운 테이블로 가득 찬 이상한 작은 회의실로 안내를 받았고, 우리는 유일한 깨끗한 방에 앉아있었습니다. 우리 아기를위한 높은 의자를 얻으려고 갔다. 높은 의자는 없다. 음식을 얻기 위해 갔다, 거의 모든 것이 다 떨어졌다, 주스 나 안경 없음, 차와 커피를위한 머그잔. 작은 음식 접시를 얻는 것을 관리했으며, 그것을 먹을 칼을 가지고 있지 않았습니다. 솔직히 충격적입니다. 그날 저녁 로라는 다시 리셉션에 있었고 그녀는 우리를 보았을 때 우리 아이들을 소란스럽게 만들었습니다. 우리 아기는 절대적으로 그녀를 사랑했습니다. 그녀는 정말 호텔의 신용입니다. 나는 그녀와 다른 여자와 내가 기억할 수없는 안경을 가지고 채팅했지만 그녀는 아기와 함께 놀랍습니다. 어디를 가든지 차이가 있습니다. 직원들은 내 아이들에게 친절합니다. 항상 돌아 오기를 원합니다. 아침 식사를위한 두 번째 아침 우리는 높은 의자를 얻었고 우리는 이상한 작은 방에 다시 넣었습니다. 다시 모든 테이블이 더럽고 접시가 가득했습니다. Anna라는 멋진 소녀가 우리를 위해 그것을 청소하고 테이블을 기다리는 것에 대해 사과했습니다. 아나가 다시는 머그잔이 없어, 나한테 하나 줘, 아침 식사로 약간의 주스를 얻어내고, 다시 떨어질 때까지. 전반적으로 직원 문제이며, 직원이 모두 훌륭하며 할 수있을 때 할 수있는 일을했지만 더 많은 직원이 필요합니다. 학교 여름 방학이며 식당이 2/3 직원을 운영하고있는 것처럼 보였습니다.

From the initial check in to the friendly restaurant staff this is Marriott with a twist. Not the standard menu you find in most Marriott Hotels (not that there’s anything wrong with that) but this was different. Exceptionally good food and it felt like private dining in one of the restaurant booths. A special mention must go out to Gabriel who is simply fantastic at his job.

Excellent stay! From the welcome to the checking out, the staff were friendly and helpful. The house is amazing - love that the history of the house is in a leaflet in the room. Our room was clean, spacious, had everything in working order and was comfortable. There were spare pillows in the wardrobe (which my husband and I needed as we are side sleepers and love a pile of pillows), the duvet and sheets were soft and comfortable. We had a tv in our room, tea/coffee facilities and a glass bottle of water. We chose to have dinner there instead of venturing out, and we are glad we did. The food was delicious. fresh and piping hot on arrival. The wine recommendation from the staff was spot on! The bar afterwards was lovely to sit in and wind down before bed. Breakfast the next morning (included in the booking) was again delicious and well cooked. There was also tea and coffee, fresh juice, pastries and toast for guests to serve themselves as much as they wanted. Before leaving we had a walk around the garden and the views are spectacular. The garden itself is well looked after and beautiful as well. My husband and I cannot fault a thing about our stay, which we chose for our 4th wedding anniversary and we will definitely be back.

This spa consists of an outdoor jacuzzi, an indoor plunge pool & cold shower, a small steam room and sauna. There is another room but we didn’t pay for that experience. It was £50 each for 3 hours. We had lunch whilst there, as a more limited menu is provided. Points knocked off for tepid Jacuzzi and sauna. A few off the guests we engaged with commented on the fact that neither were hot enough, or as hot as expected. The steam room was the hottest place to be and we had been on a cold hike prior and really wanted to be warm. A private area to change would’ve been nice. I appreciate I had the “small plate” dish of gluten free mushrooms on toast (£8) but gluten free bread is the size of a postage stamp and I had to ask for another piece because even for a sandwich you expect 2 pieces of bread not one. They did bring one but it was too late for my toppings as I’d eaten it in 4 seconds. We didn’t think there was an option of a side order of chips on this menu or I would’ve had it. I would say it all looked clean though to end on a positive! Wouldn’t rule out returning. It’s more like a mini spa experience and I did say we could’ve got a guest pass for a gym that wouldn’t been a similar experience.

We upgraded to a suite and are so glad we did - the old hall is absolutely beautiful. Afternoon tea was delicious for the most part, served in the gorgeous lobby. The spa facilities are nice, and we were happy with the treatments. Fantastic, clean gym facilities. Breakfast was nice, plenty of options (including vegan). Staff were really friendly and helpful. The only let down were the bar in the lounge missing some ingredients to make some classic cocktails, and the dinners on both evenings - we had a couple of dishes that weren’t so great. This was at odds to the rest of our experience.

The hotel surpassed my expectations. It was clean, well- supplied, good presentation, etc. The first person I met was Olga at the front desk. She was everything you might expect & more. She presents herself with a smile & makes the guest feel welcome. I went downstairs several times to ask her questions and she was always helpful. I'm from Orlando, Florida. I grew up in the largest vacation/customer service culture in the world so I understand quality & professionalism. This young lady has it all. Promote her or at least don't let her get away! Thank you for a very pleasant stay.