Stevenage North

Don't let elephants stay in the rooms above, and maybe have someone on the desk thought the night to be able to say something too. Also considering the outside temperature was only 20 degrees I'm shocked that out room in the early hours of the morning was still 30.5 degrees even with the fan provided that was insanely hot for a hotel, both my daughter and I were unable sleep, and I imagine the people above as well, hence the continual footsteps. if the widows could be opened further that 2 inches that may have helped. I understand safety but that's bloody ridiculous. Also no extractor fan working in the bathroom meant that the whole place was just a sauna that could not be cooled or dehumidified. However the beds are very very comfortable, the staff when available are always polite. breakfast was tasty as usual and excellent choice and kept topped up. I'd stay again if I was guaranteed no one above, and better ventilation.

Very unclean and unhygienic. Grime and stains on the bed/sofa thing. Bath and toilet grimey. Carpark full of litter. Staff not very helpful, but that could be because there was 1 person running the desk and the bar o.people were left waiting Body wash wasn't refilled, room insanely unventilated,

Premier Inn good night promised delivered. From the moment we arrived till the moment we left the hotel staff were amazing. Nothing was too much trouble. The Manager Tara, made sure that our stay was comfortable. We have a son with autism and sometimes the initial welcome and interaction with staff can make our overnight stays fraught. Warm welcomes and empathy made our son relaxed and very happy. The hotel and restaurant were very clean and we all slept well. We will be back again. We'll done Tara and the team!