프리미어 인 세인트 앤드루즈

服務非常差，早上通知執房，中午回來仍未清潔，跟前枱男服務員說，回應是他們先處理退房的清潔，到晚上時多回來仍未清潔，要找更高級的職員投訴才處理，浴室鹼液非常嘿稀，像加了一半以上的水。

酒店位置很好，裏城區中心很近，旁邊有兩個超市，很方便購物。訂的不含早餐，早餐十幾磅，還行。

房子比較大，服務熱情，停車場大，交通方便，門口就是大超市，非常方便

The hotel was great, plenty of parking. Just next to M&S and Aldi. The Room, Bed etc were great but better Air Con wouldn't go amiss. The thing that made the hotel stand out from any other was definitely the staff. The Reception, Restaurant and Chef were all amazing. Very friendly, helpful and couldn't do enough. We would definitely stay again. 🤩🤩🤩

So… when we went to St Andrews we stayed at Premier inn who say if you’re not happy you get your money back. We weren’t and we didn’t. £175 for one night. This is what happened.. Where to start…firstly, we went to our room and discovered that there was no-where to put our suitcases - although advertised with a sofa/bench on the online photos there was nothing there. So we had to sort our clothes from suitcases on the floor. For £175 that’s not good enough. We noticed that there were lots of dents in the walls.It was all very tired. We then tried to put the TV on but the controller didn’t work. So we went down to reception and talked to the receptionist who said he’d be straight onto it. He said it wasn’t anything to do with the staff, that they repeatedly told head office but they ignored them about problems. Best thing for us to do was to complain to them. We went back to our room and… We waited. An hour later we went down again. Meanwhile we had discovered that the toilet dispenser was empty and a cheap loo roll placed near by. This isn’t good enough for £175. Plus the fan couldn’t be turned off and it sounded like a jet landing - nobody could sleep with that. It wouldn't turn off! We went down and talked to a different, very young receptionist who said, “oh yes everyone complains about that in that room.” He said he’d sort it out and went into the back room…. We waited… Eventually we gave up and I went and knocked on the door. Another man appeared with a beard who said that he would try and get us into another room. Then the initial man came out and I asked if he’d managed to repair the TV controller. He came up to me and said aggressively, “I’m busy, I’ll do it when I’m finished. You are not allowed to knock on the door. You should have stayed there and not knocked. You’re not allowed to knock!” I was shocked at his animosity and asked for his name - he grabbed a name tag from his trousers and thrust it in my face - “Martyn” he said “here you go!” I said to my husband that I was going back to the room. The man had been very abusive and rude. I was pretty shocked and scared of him. They told my husband that they had found a room that was free and we had to re-pack and go to the new room. Room 16. On our way to our room, "Martyn" walked past us obviously finishing for the day and he looked at us and kept shaking his head as he went out. When we got to our room another member of the staff with a beard knocked and apologised for the disgusting behaviour of the previous staff member. He said he had been in hospitality for years and was shocked at our treatment. My husband asked if they had had customer relations training and he admitted that the other staff member had only had online training. He said the manager wasn’t in til the afternoon of the day we left but he’d leave a note. Then we’d discovered that the new room was obviously kept empty because it STANK of damp. It had mould in the bathroom tile grouting. Absolutel

This was definitely the worst Premier Inn I’ve ever stayed in. The whole hotel had a smell about it and when I opened my room door the room smelt really bad, like a wet, dirty smell. The toilet came away from the floor and the seal was broken and you could see it all soaking wet and mouldy looking. The windows were soaking wet too so there must be a ventilation problem. This is possibly a known complaint as fans were left in the rooms? The room had very obviously not been cleaned before arrival as there were faeces on the toilet bowl and marks up the wall, along where the toilet roll is. When I turned on the bath tap lots of black stuff came out into the bath and some kept hanging out of the tap. The room had lots of clumps of dust, especially along the top of the bed where my child was to sleep. The chair was filthy and covered in stains and even the towels hung in the bathroom were stained. Quite a stained carpet too. From reading other reviews I then realised that many other people had a similar experience. We had booked 2 rooms and the other smelled so strongly of a deep heat type smell. It also had a lot of dust clumps but it was in better condition than the first room. Also none of the children’s tv channels seemed to work. I took photos of most things but unfortunately I didn’t find out until leaving that the pillows in the original room had blood stains on them, or I would have taken photos of that. My stepson slept there and only discovered it before checking out, my little boy would have been sleeping there if we hadn’t swapped rooms. Also the girl who checked us in wasn’t very friendly at all, which isn’t great for a first impression. I stay in Premier Inns a lot and I was really shocked at how bad this one was, especially with it being in St Andrews, I thought it might have had a high standard. Very disappointing sadly :( I don’t really ever write reviews but I had to for this stay as it was very poor :(