햄프턴 인 스파이서 그린 레이크 MN

Very clean and great staff. Gave us great ideas of things to do for our anniversary

Hilton Worldwide 7930 Jones Branch Drive McLean, VA 22102July 25, 2024Dear Hilton Worldwide Customer Service,I am writing to express my disappointment with the service I received during my recent stay at the Hampton Inn in Spicer, Minnesota. While my initial experience was satisfactory, several issues arose that significantly impacted my overall stay.Upon checking in on [date], I was assigned the wrong room type. However, a helpful staff member quickly rectified the mistake and assisted me in moving to the correct room. His efforts were much appreciated, and I commend him for his excellent customer service.During my stay, I needed to make some copies, and Dakota provided outstanding service, ensuring the process was smooth and efficient. The hotel was clean, and I initially had a positive impression of the facility.However, my experience took a negative turn when I called to extend my stay and spoke with Tim. He was short, rude, and unprofessional. When I requested to speak with his immediate manager, he told me that it was private information and none of my business. I found this response unacceptable, particularly because I wanted to know the name of the general manager, given that there was a change in management during my stay. Tim’s refusal to provide even a first name, citing security concerns, was perplexing and came across as passive-aggressive.Due to this unpleasant interaction, I felt compelled to hang up and contact Hilton to lodge a complaint. I subsequently rebooked my stay at the Holiday Inn Express, which offered larger rooms and a pleasant experience.It is unfortunate that one staff member’s attitude overshadowed what could have been a pleasant stay. I do not recommend this hotel as long as Tim remains on staff due to his attitude problem. I hope that this feedback is taken seriously and that appropriate actions are taken to ensure other guests do not have a similar experience. Sincerely,Robert