Marriotts step child !. I know this is a long review, but if you’re applying to stay at this property, do read Pro’s - private beach - lots of access to beach from multiple places - Resort fee - includes snorkeling gear - not trip . - Resort fee includes Westin next door pools / etc - Private pool so less crowded . For buoy haus residents So here is where is this hotel completely lacks - Value equal to money. This property usually is ranging at $800 a night which is what I paid Cons - I have never stayed. At a property that is cost me so much and does not have a 24/7 Room Service. And if they don’t, it should mention mention on Marriott’s website as well as the Hotel website. - which it does not . - All restaurants on property - Vegetarian options are not limited. They are scarce to none . I went to the only restaurant that had a vegetarian burger in four days and twice they were out of it. - All restaurants in Property close a little before 10 - is no customer service or walkable restaurant so if you wanna have a late meal you’re hungry breakfast - The biggest con apart from iguanas and cats around their restaurants. -SERVICE ! Don’t get me wrong the staff isn’t rude but they have no idea what service is . The stuff needs to be rotated across the globe but maybe another JW Marriott to know what an expensive hotel service feels like. - Eg - if you wanna go somewhere but you have to come down to the hotel lobby and order a cab - which is something I should be able to do over the phone but that’s not an option - Now, if you’re in building five, it’s a long haul to reception . I did that I got on site to take a few pictures. My cab came and left. . A hotel charging me that much would call me and tell me my cab is here. But they don’t care.. because they actually do not know what it is to the client that is paying that much per night. - Again, an upscale property they should be serviced near the pool area . at 5 PM. The bar at the pool is closed and the other adjoining Bar refuses to come to the pool to deliver. . There isn’t enough staff to come around and ask you if you need something. And there’s literally no way that they’re trying to make this stay convenient for a guest. - Hotel asks if they can have the chef make something for you if they don’t have the vegetarian option - Frankly, the staff has never been to a five star property stayed or worked at a property that cost anything over 600 because if they did they would know that this property on Service is 0 out of 10 they’re nothing better than a courtyard . - Every time you call Service desk - 1 of every 3 times . It will keep ringing no one will answer, and you’ll end up going down to the lobby. - Oh, I forgot I went to the coffee shop at 7 AM to sit have a cup of coffee before heading out and since I’m not there for breakfast, I cannot be seated at a table . - This property is not worth $800 a night at all and the staff would definitely benefit from going and working a
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