Being charged a $900 deposit for a $500 stay, particularly after I told them I was in Town for the death of my mother, was irksome. To then have the staff try to deny I had paid that amount, until I produced the receipt was confronting. Having had the stay amount taken from my account by the booking company and then a slow refund of the $900 considerably impacted my cash flow and gave me a nasty taste about the staff and what they were trying to achieve. I am on a disability pension and felt I wasn't cared for at all.
번역