그랜드 레지던스 바이 메리어트 타호에 - 1~3 베드룸 & 펜트

9월에 이곳에서 3박을 즐겁게 묵었습니다. 사실 이곳은 호텔이 아니라 타임셰어 시설입니다. 하지만 걱정 마세요. 직원들은 친절했고 편의시설도 충분했습니다. 어린이(어른과 어린이 모두)를 위한 보물찾기 게임도 있었습니다. 수영장과 피트니스 센터도 좋았습니다.

도착하자마자 "정해진" 4시 체크인 시간보다 훨씬 일찍 체크인할 수 있어서 정말 감명받았습니다. 저희가 방문했던 메리어트 베케이션 클럽은 대부분 4시 체크인 시간을 엄격하게 준수했기 때문에 정말 깜짝 놀랐습니다. 스위트룸은 꽤 만족스러웠습니다. 스위트룸에 있는 벽난로 두 개도 마음에 들었고, 대부분 매우 조용했습니다. 모든 것이 잘 청소되어 있었고 제대로 작동했습니다. 객실에 세탁기와 건조기가 없어서 조금 아쉬웠지만, 예약하기 전부터 알고 있었습니다. (세탁실은 아주 쉽게 찾을 수 있었고, 사용한 아침에는 숙소 전체를 저희만 사용할 수 있었습니다.) 아름다운 수영장, 피트니스 센터, 미니 골프, 번지 트램펄린 등 다양한 편의시설과 액티비티가 제공되었습니다. 직원들은 친절했고 질문에 답변해 주거나 레스토랑 등을 추천해 주는 등 많은 도움을 주었습니다. 발렛 직원들은 끊임없이 드나드는 차량들을 처리하는 데 정말 훌륭했습니다. 위치도 정말 좋았습니다! 숙박하는 동안 대부분의 상점과 레스토랑을 걸어서 갈 수 있었습니다. 다음에도 다시 방문하고 싶습니다!

Stayed here so many times, but this is definitely the last one!!! Last visit - valet lost our car keys , found the 4th days of our stay, which was our last day. Missed a very important meeting. No apology at all! Just checked in (studio for the two of us), walked into our room and walked out after 5 min. The room had a horrible “death mouse” smell , whatever it was. We called the front desk immediately and were told to wait in the room , a key will be brought for the next door room. After 10 min, the receptionist called and said we need to walk all the way back to another building to pick up the key with our entire luggage. On top of everything, the keys were not activated, we had ti go back to to the front desk to be informed that the wrong keys were given. The room/studio should be given a 2-star rating. It is disgustingly dirty and uncomfortable, with a small, extremely soft mattress. Unfortunately, we could not cancel the room either, it was against the cancellation policy, nor we could get an upgrade, the last min booking price was outrageous. Very disappointed!

I would say it's closer to a 3.5. While the hotel is beautiful and the staff are friendly there are some things that were disappointing. As a Marriott vacation club owner I was surprised and disappointed that there weren't washers and dryers in the room. I was also disappointed that the bed wasn't a king size. The door to the balcony was difficult to use and the street below was rather loud. The kitchen was nice and I liked having a fireplace in the room. The bathroom was a large size but the tub was HUGE and not necessary in my opinion. The valet parking was not ideal but was glad that we did not have to pay for it.

The Grand Residence has a warm and friendly feel, less hectic and more intimate than the Timber Lodge. Wonderful connecting rooms an plenty of room at the pool. Nice work out rooms and Van Sickle park is practically right outside the door. Staff are wonderful.

I noticed a yellow stain on our sheet—clearly the sheets were not washed well. I called the front desk requesting a new set of sheets at 8 pm. It took them an hour to bring us a new set of sheets. They brought queen instead of king. Then I called the front desk and requested them to bring king fitted sheet. After a whole day of skiing, we were ready to go to sleep. I called multiple time in the next hour and was told they were going to ask housekeeping to bring it. Then finally at quarter past ten, I called in an angry voice where our sheet was, and the front desk clerk hang up on me. Then another person called back and I told him, we have been waiting for two and half ours for one king fitted sheet and when were they going to bring it by. We were exhausted. Finally the sheet arrived. This has been the worst hospitality experience of my life. So disappointed in Marriott. I have been thinking about signing up for Marriott timeshare because of how convenient the location is to gondola and decent room layouts etc, but the management is terrible. Will not stay here again.