Oak Tree Urban Hotel Jakarta 후기

숙소 답변: Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused during your check-in due to overbooking. We understand how frustrating this must have been and are taking steps to improve our reservation system to prevent this in the future. We appreciate your understanding and hope to have the chance to serve you better next time. Warm regards, Dewi Wulandari Hotel Manager

숙소 답변: Dear Faried Aja, Thank you for your feedback. I sincerely apologize for the oversight in cleanliness and amenities. We’re taking your input seriously and will improve housekeeping checks to prevent this in the future. Warm regards, Dewi Wulandari Hotel Manager

숙소 답변: Dear Guest, Thank you for your honest feedback. We deeply regret the unpleasant experience you had during your stay, especially regarding cleanliness and service. This is not the standard we strive for. We will immediately address these issues with our housekeeping and front desk teams to ensure improvements. We hope you will give us another chance to provide a better stay in the future. Warm regards, Dewi Wulandari Hotel Manager

숙소 답변: Dear Andi Yusril, Thank you for your wonderful review! We’re glad you enjoyed our clean rooms and friendly staff. We hope to welcome you back soon for another great stay! Warm regards, Dewi Wulandari Hotel Manager

숙소 답변: Dear Ca27, Thank you for your honest feedback. We apologize for the unpleasant odor in the toilet and the cleanliness issues you experienced. We are addressing this with our housekeeping team to ensure better standards moving forward. We appreciate your input as it helps us improve. Warm regards, Dewi Wulandari Hotel Manager

숙소 답변: Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the leaking air conditioner and housekeeping issues. Your feedback is very important to us, and we are taking immediate action to fix these problems and improve our cleaning and maintenance procedures. We hope to provide you with a better stay next time. Warm regards, Dewi Wulandari Hotel Manager

숙소 답변: Dear Djauhari Nabila,Thank you for your honest feedback. We’re glad you appreciated the convenient location near Blok M. However, we sincerely apologize for the issues with cleanliness and room comfort you experienced. Your comments have been shared with our housekeeping and maintenance teams to improve our standards. We hope to have the opportunity to serve you better in the future.Best regards, Dewi Wulandari Hotel Manager

숙소 답변: Dear Mr. Patrick,Thank you for your heartfelt review. We’re truly honored to have been able to assist you and your wife during such a delicate time. Our team is committed to providing not just comfort, but genuine care—and we’re glad this was felt during your stay.We wish your wife a smooth and speedy recovery, and we hope to welcome you both back again under happier circumstances.Warm regards, Dewi Wulandari Hotel Manager

숙소 답변: Dear Syakira, Thank you so much for the wonderful review and for sharing your food-hunting experience! We’re glad you enjoyed the vibrant Blok M area and felt safe and comfortable walking around. Looking forward to welcoming you again on your next culinary trip to Jakarta! Best regards, Dewi Wulandari Hotel Manager

숙소 답변: Dear Valued Guest, Thank you for your kind and detailed feedback. We’re glad our team was responsive and able to quickly resolve the room issue for your comfort. Your satisfaction is our top priority, and we’re happy to hear you plan to return. Looking forward to welcoming you back soon! Warm regards, Dewi Wulandari Hotel Manager

숙소 답변: Dear diansampon,Thank you for sharing your experience. We apologize for the cleanliness and hygiene issues you encountered during your stay. Your feedback is important to us, and we will work closely with our housekeeping team to ensure better standards in the future. We appreciate your understanding and hope to provide you with a healthier and more comfortable stay next time.Warm regards, Dewi Wulandari Hotel Manager

숙소 답변: Dear Mr. Arie,Thank you so much for your great review and high rating!We’re very pleased to know you enjoyed the amenities, cleanliness, and our strategic surroundings. Your kind words are truly appreciated.We also take note of your feedback regarding our service, and will use it to improve even further.Looking forward to welcoming you again in the near future.Warm regards, Dewi Wulandari Hotel Manager