누서스트 그레인지 컨트리 하우스 호텔 & 레스토랑

What a truly amazing hotel, beautifully character and style with all the mod cons thrown in to make an amazing relaxed stay. Really great little bar and beautiful restaurant with adjoining lounge for pre or after dinner drinks. I had a fantastic, freshly cooked breakfast but unfortunately didn’t get a chance to eat in the evening, but the menu looks well thought out and I heard other guests saying it was very tasty. The staff are all very courteous and helpful especially Helen on reception who helped me out a few times and was so happy and helpful. The room was large, well decorated and a beautiful newly refurbished bathroom. Lovely large towels and all the bits you need.

Not the best experience all round. Booked the Sunday lunch with carols. Had numerous annoying phone calls asking me to confirm my booking having already sent confirmation emails etc. it was a surprise for my wife spoilt by phone calls asking for confirmation. We arrived at hotel in good time and wanted a pre lunch drink. We were told lounge too busy and were forced to go sit at our table. Ordered a drink. Pint of beer came, awful. Warm and cloudy. Was told it was temporary bars fault as problem had been recognised before! Why serve it then? Ordered a bottle of wine which, same bar, was warm white wine! Had to have ice cubes to chill wine! Poor. We were constantly harassed asking if we wanted to order whilst trying to have our pre dinner drinks. Eventually we gave in and ordered. Food average. Luke warm. No one cleared table of empty glasses or unappetising bread basket. No one asked if food was ok. No one poured our wine. We had to order dessert at same time as mains. Bizarre. Service was poor. Carols were great. I asked for the service charge to be removed. What a performance that was! Spoke to someone who allegedly was the owner on way out. Totally not bothered. I thought the way he was dressed he was going to a pop concert! Suitable for a Sunday lunch occasion, I don’t think so. Shame because restaurant was decorated lovely. Staff are all fairly young but no leadership. I got the impression it was well we’ve got your money but not interested in feedback. Disappointing experience.