페어몬트 헤리티지 플레이스 마야코바

Amazing service from all the staff. We especially appreciated our breakfast staff at Fairmont Heritage: Brissey, Angel, Dulce, & Eduardo. Delicious food and outstanding service. Also outstanding, was our boat captain, Eduardo, who found and narrated the best wildlife viewing, arranged water shuttles between properties and kept us laughing. Muchas Gracias!

We just returned from an unforgettable spring break at Fairmont Mayakoba, and I can’t recommend it enough for families with kids. The resort is nestled in a stunning natural setting—lush mangroves, winding waterways, and a beautiful beach that kept both the adults and the kids happy all week long. From the moment we arrived, the service was top-notch. Alfonso from the bell desk went above and beyond at check-in, welcoming us with genuine warmth and making us feel right at home. What really stood out was that he remembered us throughout our entire stay—always greeting us with a smile, checking in to see how we were doing, and even giving us a golf cart ride one evening just because. It’s that kind of personal touch that made the experience feel truly special. The kids loved the boat rides through the canals, spotting turtles and birds, and we appreciated the calm, relaxing vibe throughout the property. The food options were great—plenty of choices for picky eaters and more refined options for grown-up tastes. We especially loved the beachside restaurants and the gelato station, which became a daily ritual for our crew. The resort is super family-friendly without feeling like a “kid zone.” The pools are spacious, and there’s a great balance of activities and downtime. We felt safe, well cared for, and totally unplugged from the daily grind. Fairmont Mayakoba truly exceeded expectations—it struck that rare balance between luxury and family fun. We’re already talking about going back next year.

A few good things: Cafe Maya, many pools Bad: restaurants play games with the credit cards. Make excuses so that they don’t have to take Amex and grossly overcharge you because many things don’t show a price (for I stance one restaurant bringing things to the take and it was unclear if it was complimentary or a charge? They just run up your tab and before you know it, you have spent 200-300.00!

Top notch service, excellent friendly, helpful staff. Shout out to Bellman Alfonso, he was wonderful at our check in! Gave us a tour and perfect recommendations for food in town as well as at resort. El Fogon in town is a must! Best restaurant at Mayakoba is Tauro the steak house. Excellent service, great martini bar, great food and atmosphere! Sebastian and German were amazing! Beach bar staff went above and beyond. Gilbert was the man! Front desk staff/concierge were also very helpful, polite and friendly. Elmer was the best! Room was delightful and quiet with big tub and outdoor shower in the jungle! Hix bar in the lobby is awesome. We will definitely be back! Worth doing the all inclusive package!

The staff here at the restaurant are amazing. We love the servers, Briss and Angel and Avax are friendly and always have a smile and always accommodating. The food is beyond amazing. Shout out to chefs Dulce and Eduardo! The setting is magical. We have been coming for 12 years and will continue to. Doug and Wanda

Heritage Place was the perfect location for a getaway with girlfriends. The layout of our 3BR second floor residence was perfect for a group of six with plenty of space to not only gather around two dining tables and seating areas, but also spread out with 3 bedrooms, 3.5 bathrooms, and big closets. Our butlers Daniel and Alejandro were exceptional and always went above and beyond to ensure all of our needs were met. We can’t thank them enough and we are so excited to be back again in 2026!