Unless you’re absolutely desperate, avoid this hotel at all costs. We were unable to get into our usual hotel so we looked for hotel with availability and booked a room with two double beds via the hotel chains main reservation number. I was hesitant to book at this hotel, but our options were dwindling quickly given a huge convention in town. When we arrived at the hotel at 10 PM they had given away our room and only had a king size bed left, which would not work for our party however that was not the reason for this horrible review the staff was rude and the woman behind the desk even yelled at me saying if you were here on time you would’ve had your room. It was 10 o’clock at night as I told her no one told me I had to arrive at a certain time to get the room I had been guaranteed. When I went out to my car to look online for another hotel in the area before I gave up the room they had left when I came back in, they had pulled a metal gate down over the front desk and disappeared I had to go look for someone to refund my money so I could go to another hotel. The woman at the front desk was downright abusive and used foul language directed at me and another member of the staff. While I was there, same thing happened to two other people who walked in the door only to discover they had no rooms. Hands-down the worst customer experience in any hotel I can recall, and I’ve been in a lot of hotels for work and leisure. Plus the whole place smelled like smoke of one kind or another. Avoid this hotel, and maybe the whole chain, because the main reservation system seems to be very disconnected from the availability of the hotels they manage
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