머보 인 & 스파(Mirbeau Inn & Spa - Skaneateles)

I visited the spa with my sister for a birthday treat. I had the 8:30 appt for a signature massage. The therapist gave the usual caveat to just tell them if the pressure needed adjustment. I did that to start with my back , if she could lighten up a bit, she accommodated with less pressure. Then for my arms I received a “ one hand “ massage. The kind a friend gives half heartedly. I then asked her for a little more pressure. She was starting to make an audible huff! Moving on to next area. She put a warm towel under my neck, which I refolded for my comfort. ( no big deal, I didn’t say anything about it). She moved onto my feet, and when I asked her to go a little bit lighter , she became visibly upset and said that this is a fifth time I had asked for an adjustment and since she can’t seem to please me that she would go get the manager. I told her that wasn’t necessary and to just to keep going, but she insisted. It was a very awkward interaction. I would highly recommend that Trudy is not your first choice.

Not sure why there are so many negative comments about this beautiful Quaint Inn. The décor and feel of this Inn is a French/Country style and so relaxing and romantic. Yes, there are signs of ‘use’ on some of the Lounge area furniture, but nothing major or anything to complain about. Upon arrival we received a glass of champagne & the Front desk staff were great. Our room was ready an hour early, we were in Room 123 with the most beautiful view of the pond & gardens and also the Cottages across the pond. Soo pretty. We received a complimentary bottle of champagne in the room for a special birthday. Ask for a room on the second floor so you can enjoy this view. The staff and service was wonderful at Mirabeau. Be aware of the Bistro & wine restaurant on site. It’s overpriced and the quality & portion of our $54!!! scallop meal & was NOT good. In hindsight, I would have ordered their $28 Burger as I heard that was good. Overall, our stay at Mirabeau was really nice. Sadly, the restaurant does not allow me to give this place 5 Stars.

Mirbeau is a close proximity getaway. The outdoor hot tub and fireplace is so worth an overnight stay. The beds are so comfortable with spacious bathrooms. We also always enjoy the spa. Great girlfriend getaway with lots of shopping in town.

I went for the first time in December 2023, I had received a gift certificate for a special occasion. I took me about a year to use it because I needed to book about 3 months in advance. I had the best facial of my life with Sheena, the Biotec Skin Soother. She was fabulous!!. I also had a pedicure and massage. I will definitely be going back again soon.

Overall, we were extremely disappointed, disenchanted and underwhelmed by the entire experience. I understand that Mirbeau is highly regarded locally (I even saw a placard that said it was a top resort in the world in 2023 according to Forbes), however, in comparison to other places we often visit (Fairmont hotels, Omni hotels, even Kimpton hotels), this visit was very disappointing given the price we were paying. I wanted to tell you our experience in the hopes you can use it to improve for others. We will not be returning, but perhaps this constructive criticism can be used positively. Some specifics: Overall the service in the dining area was underwhelming. On two different occasions we sat down in the Salon area by the fire and waited for over 20 minutes before I had to approach the bar to ask for service, menus, etc. On one occasion we were told we had to wait 25 minutes to even place a food order. That service took over 2 hours to complete. The floor of the salon by the fire was dirty, with food all over it. The wheels on the chairs provided a bit of a nuisance versus a stable sitting arrangement. Meomi, at $22/bottle, should not be $16/glass. That's simply outrageous. The food in general was extremely disappointing. On our final day, our steak frites seemed like it came from a diner. The steak was grey and looked like a discount steak from Aldi's. Our whipped brie was vastly different than previous days. Service in general was extremely slow. When we arrived to grab a late breakfast (at 10:45), we were told the kitchen is closed and we had to wait until 11:45 to get into the lunch service. We were offered "fruit" from a bowl from the Spa as consolation. At a $700/night resort, it confuses me as to why there aren't options for us despite time of day. Waiting to eat for 45 minutes defeated the purpose of our stay. When we asked housekeeping to do the room, our bags had been packed and moved, creating concern about the safety of our items. I have actually never seen this happen in all of my travels. This was confusing and concerning. The shower was unfortunately small and not ideal to have to touch what appeared to be a dirty shower curtain multiple times during a shower. The bathroom floor was very slippery, even with bare feet. We had to resort to putting the non-slip bath mat over the most slippery part. It was concerning and dangerous. I would imagine we are not the only patrons who have mentioned this, thus putting your hotel at risk of a liability suit. When we asked for a late checkout, originally we were told no. Again, at other luxury resorts and the rate we are paying, I have never been told no to a late checkout, especially a checkout on a Monday afternoon. Fortunately, the fellow at the desk did finally grant us the extra hour. When we went to the Spa we were told that there were no available treatments to schedule. Looking back, I would assume or hope that upon making a stay reservation, someone at Mirbeau would cal

If you want to impress someone, stay here. It is romantic and atmospheric. It is unique. It is like staying in a French village overlooking Monet's bridge and gardens. It has one of the best spas in the eastern US. Its relaxation room is like going back to ancient Rome. It is special and so relaxing! The best facial that my wife or I have ever received is from Katie - request her- we do every time we visit! On these cold days use the water terrace pool heated to 106 degrees and both locker rooms have wet & dry saunas to beat the cold. I love the water terrace with the falling snow and its roaring fireplace! You can have breakfast & lunch in the dining room in your spa robe! The dining room is elegant and tasteful and completely unhurried. Try the perfectly prepared halibut and finish with the best ever crème brulee. Ed makes the world's best manhattans and there is a great wine list for Ed or Jon, the F&B Director, to help you with. The dining staff, like all the staff here, are well trained, professional and love their jobs. People here put you and your needs first. They respect you and treat you right. in the winter, request a room in the Main building with a garden view. At night, with the snow and ice and lights, Monet's gardens and bridge twinkle like a sea of diamonds. Jose and Natalie will take care of your needs at the front desk where you can request evening turn down service for your French country room. The rooms are functional and tastefully and classically furnished with a cozy fireplace, super comfortable bed, darkening curtains and great products in the room and in the locker room which is basically a private club. Now you can appreciate why we stay here 3 or 4 times each and every year! The Mirbeau is all about relaxation.

It was really good time there. I saw some reviews said the spa is packed so I was worried since it’s holiday time but the time we went is perfectly fine. I would recommend to people who want some getaway and spa time.

Everything was exceptional! Room, facilities, treatments, food and staff were over the top impeccable.

The property is absolutely amazing. The rooms are amazing and quiet. The fitness classes and spa are absolutely incredible! The staff could use some work with their manner. I'm surprised when I'm greeted by someone asking me "where are you from"