Simona T 2 Not Worth the 5-Star Rating Review of Porto Carras Grand Resort Reviewed today We’ve stayed at this hotel three times, but sadly, this will be our last. While the beach is beautiful, the overall service and experience were far from 5-star. The bed was uncomfortable, and we had to remind the staff every other day to get clean towels. The breakfast buffet was chaotic — no glasses, no plates, and tables were often dirty or soaked from super wet napkins. The reception was disorganized. We were contacted twice to pay the tourist tax, even though it was already settled. One receptionist even insisted we pay again without checking first. Over all the staff is rude, speaks very limited English, and there is not even a fake smile from their side :D We booked directly through the hotel with a “special Christmas offer” including lunch, only to find out later that the same package was €700 cheaper via an agency. When we raised this in writing, they didn’t respond for over a week, no feedback. Despite being repeat guests, no one acknowledged our loyalty. Guest Services claimed we were upgraded, but the room was worse than what we originally booked :) Sunbeds at the beach are limited — people start reserving them at 11 PM the day before. Drinks are overpriced, and the pharmacy/shop on-site is more than double the normal cost. If you come without a car, be prepared to overpay for basics. I had to remind reception to bring clean towels to the room every other day. Once the room was cleaned at 22:00. Halkidiki now has many better options, even smaller hotels with far more care and hospitality. Unfortunately, this place no longer offers value for money, and certainly not the level of service you'd expect from a 5-star resort. This is a max 3-star last century resort.
번역