We were very disappointed with the quality of the hotel considering the cost. The waiting staff are very friendly and helpful but we had a lot of other issues. The variety on offer in the buffet restaurant was very limited and repetitive. Especially at lunchtimes when in this heat we did not wish to eat hot stews. I was told at reception that only the restaurant was open. This turned out not to be the case but by the time we knew, it was too late to book. The website is very misleading as to the number of restaurants and food options that are open, especially at lunchtimes time. The Snack bar very limited and cooked at the beginning, there is no freshly cooked food available. Snacks throughout the day are also limited and unappealing as look stale and not particularly fresh. The room that we are in, whilst clean, is very dated. There is paint pealing and chips on the furniture. The dressing gowns were not in a very good state and had lots of threadbare loose material. The shower did not work properly, until we called to have it fixed, and water/soap came up from the drain in the middle of the bathroom. There was no air conditioning in the lounge area of the room, making it almost unusable during the day and evening. The wooden sun loungers by the pool looked like they had seen better days and the cushions on top are stained. The seats also had plastic bits missing, leaving sharp pointed bits of metal. The travel cot does not open up properly with the sides not clicking into place and as a result it felt dangerous to sleep in as we didn’t know if it would stay open. Another issue was the limited shaded areas. The umbrellas by the pool were fixed to the ground so that you couldn’t move sun loungers to the shade. There was also very limited shaded outdoor seating in the buffet restaurant. Whilst having a low toilet for toddlers is excellent, not having a baby changing station in any toilet is particularly bad if the hotel is marketed as being for families. Finally the roads running through the resort made it unsafe for our daughter to walk around. We also realised on our final day that there wasn’t a life guard at any of the pools. We were expecting 5 star quality but do not feel that our stay has lived up to this.
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